Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Cian Brown

Manchester

Summary

A professional with excellent customer service skills, adept at tailoring approaches to meet diverse needs. Strong communicator with the ability to explain information clearly and confidently. Decisive and capable of making informed decisions, providing clear rationale. Flexible in handling situations, ensuring the right actions are taken for people. Skilled in challenging processes and suggesting improvements for enhanced efficiency.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Energy Specialist

Octopus Energy
Manchester
04.2022 - Current
  • Delivering excellent customer service with every interaction (telephony or e-mail) at a highly fast pace.
  • Dealing with customer complaints and delivering appropriate resolutions.
  • Supporting our most vulnerable customers and working closely with them to get the right outcome for them.

Customer service team leader

Santander
Leicester, Leicestershire
05.2016 - 04.2022
  • Conducted thorough investigation into complex customer issues, ensuring accurate problem-solving outcomes.
  • Liaised with other departments for seamless coordination of customer inquiries, achieving faster response times.
  • Coaching and supporting colleagues to deliver excellent customer service.


Customer service representative

Santander
Leicester
09.2014 - 05.2016
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Participated in team meetings sharing best practices for improving service delivery.

Education

GCSEs -

Fulhurst Community College
Leicester
09.2008 - 05.2012

A-Levels -

Regent College
Leicester
09.2012 - 06.2014

Skills

  • Excellent customer service skills and tailoring my approach based on different peoples needs
  • Strong communicator and able to explain information clearly and confidently
  • Decisive personality and good ability to make decisions and explain the rationale
  • Flexible in my approach to situations and confident in knowing what is the right thing to do by people
  • Great ability to challenge processes and communicate how things can be improved further

References

References available upon request.

Timeline

Energy Specialist

Octopus Energy
04.2022 - Current

Customer service team leader

Santander
05.2016 - 04.2022

Customer service representative

Santander
09.2014 - 05.2016

A-Levels -

Regent College
09.2012 - 06.2014

GCSEs -

Fulhurst Community College
09.2008 - 05.2012

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Cian Brown