Summary
Overview
Work history
Education
Skills
Languages
Timeline
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CHUTIKARN KANTHAKASSANON

Paisley,UK

Summary

A reliable and dedicated individual with a strong foundation in administrative support and customer service. My educational background in Human Resource Management and English Literary Studies, combined with my experience working with diverse international teams, has helped me develop strong communication and interpersonal skills. I value building positive relationships and contributing to successful teamwork and organizational success. I am committed to providing excellent services and eager to apply my skills and enthusiasm to a rewarding role where I can utilize my skills to ensure smooth operations and continue to grow professionally.

Overview

6
6
years of professional experience

Work history

General Assistant

Gate Gourmet
Paisley
04.2025 - 07.2025
  • Assembled bar and kit carts for airline flights, ensuring accuracy and compliance with specifications.
  • Collaborated with team members to achieve tight turnaround times and daily dispatch targets.
  • Maintained cleanliness and adhered to safety protocols throughout preparation and handling stages.

Game Player Support Agent

MoGi Group
Remote
03.2023 - 07.2023
  • Provided exceptional customer support to players via ticketing system, forums, and social media.
  • Proactively addressed player inquiries, identified and resolved technical issues, and fostered a positive gaming experience.
  • Collaborated with community managers on ad-hoc projects, contributing to increased player loyalty.

Language Data Analyst

DataForce
Remote
12.2022 - 02.2023
  • Contributed to AI training by accurately transcribing text from images, ensuring data quality and contributing to the development of advanced language models.

Administrative Assistant

Mae Fah Luang University
Chiang Rai
10.2019 - 01.2023
  • Managed daily communications and information flow, responding promptly and professionally to emails, phone calls, and internal/external inquiries, and coordinating initial correspondence on behalf of executive staff.
  • Streamlined international lecturer recruitment, overseeing CV screening, shortlisting, interview scheduling, and onboarding processes.
  • Maintained and optimized administrative documentation and databases using Microsoft Office, ensuring data accuracy and accessibility.
  • Provided comprehensive support to international staff with visa/work permit applications, housing, and general inquiries, enhancing their relocation experience.
  • Handled confidential information and documents with strict discretion, ensuring compliance with data protection policies.
  • Ensured departmental operational efficiency by consistently adhering to and implementing internal policies and procedures.
  • Delivered essential clerical support, including filing and ad hoc administrative tasks, to maintain smooth office operations.

Education

MSc - Human Resource Management

University of Strathclyde
Glasgow
/2023 - /2024

Postgraduate Diploma - English Literary Studies

University of Exeter
Exeter
/2017 - /2018

Bachelor of Arts - English

Mae Fah Luang University
Chiang Rai
/2012 - /2016

Skills

  • Communication & Interpersonal: Excellent written and verbal communication, customer service, intercultural communication
  • Organizational & Administrative: Project Coordination, Time Management, Prioritization, Meeting Management, Record Keeping, Data Entry, Travel Arrangements
  • Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Power BI, Canva, Google Workspace, Video Conferencing Platforms
  • Other: Cultural awareness, adaptability, reliability, teamwork, attention to detail

Languages

Thai
Native
English
Advanced (C1)

Timeline

General Assistant

Gate Gourmet
04.2025 - 07.2025

Game Player Support Agent

MoGi Group
03.2023 - 07.2023

Language Data Analyst

DataForce
12.2022 - 02.2023

Administrative Assistant

Mae Fah Luang University
10.2019 - 01.2023

MSc - Human Resource Management

University of Strathclyde
/2023 - /2024

Postgraduate Diploma - English Literary Studies

University of Exeter
/2017 - /2018

Bachelor of Arts - English

Mae Fah Luang University
/2012 - /2016
CHUTIKARN KANTHAKASSANON