CHUTIKARN KANTHAKASSANON
Paisley,UK
Summary
A reliable and dedicated individual with a strong foundation in administrative support and customer service. My educational background in Human Resource Management and English Literary Studies, combined with my experience working with diverse international teams, has helped me develop strong communication and interpersonal skills. I value building positive relationships and contributing to successful teamwork and organizational success. I am committed to providing excellent services and eager to apply my skills and enthusiasm to a rewarding role where I can utilize my skills to ensure smooth operations and continue to grow professionally.
Overview
6
6
years of professional experience
Work history
General Assistant
Gate Gourmet
Paisley
04.2025 - 07.2025
- Assembled bar and kit carts for airline flights, ensuring accuracy and compliance with specifications.
- Collaborated with team members to achieve tight turnaround times and daily dispatch targets.
- Maintained cleanliness and adhered to safety protocols throughout preparation and handling stages.
Game Player Support Agent
MoGi Group
Remote
03.2023 - 07.2023
- Provided exceptional customer support to players via ticketing system, forums, and social media.
- Proactively addressed player inquiries, identified and resolved technical issues, and fostered a positive gaming experience.
- Collaborated with community managers on ad-hoc projects, contributing to increased player loyalty.
Language Data Analyst
DataForce
Remote
12.2022 - 02.2023
- Contributed to AI training by accurately transcribing text from images, ensuring data quality and contributing to the development of advanced language models.
Administrative Assistant
Mae Fah Luang University
Chiang Rai
10.2019 - 01.2023
- Managed daily communications and information flow, responding promptly and professionally to emails, phone calls, and internal/external inquiries, and coordinating initial correspondence on behalf of executive staff.
- Streamlined international lecturer recruitment, overseeing CV screening, shortlisting, interview scheduling, and onboarding processes.
- Maintained and optimized administrative documentation and databases using Microsoft Office, ensuring data accuracy and accessibility.
- Provided comprehensive support to international staff with visa/work permit applications, housing, and general inquiries, enhancing their relocation experience.
- Handled confidential information and documents with strict discretion, ensuring compliance with data protection policies.
- Ensured departmental operational efficiency by consistently adhering to and implementing internal policies and procedures.
- Delivered essential clerical support, including filing and ad hoc administrative tasks, to maintain smooth office operations.
Education
MSc - Human Resource Management
University of Strathclyde
Glasgow /2023 - /2024
Postgraduate Diploma - English Literary Studies
University of Exeter
Exeter /2017 - /2018
Bachelor of Arts - English
Mae Fah Luang University
Chiang Rai /2012 - /2016
Skills
- Communication & Interpersonal: Excellent written and verbal communication, customer service, intercultural communication
- Organizational & Administrative: Project Coordination, Time Management, Prioritization, Meeting Management, Record Keeping, Data Entry, Travel Arrangements
- Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Power BI, Canva, Google Workspace, Video Conferencing Platforms
- Other: Cultural awareness, adaptability, reliability, teamwork, attention to detail
Languages
Thai
Native
English
Advanced (C1)
Timeline
General Assistant
Gate Gourmet
04.2025 - 07.2025
Game Player Support Agent
MoGi Group
03.2023 - 07.2023
Language Data Analyst
DataForce
12.2022 - 02.2023
Administrative Assistant
Mae Fah Luang University
10.2019 - 01.2023
MSc - Human Resource Management
University of Strathclyde
/2023 - /2024
Postgraduate Diploma - English Literary Studies
University of Exeter
/2017 - /2018
Bachelor of Arts - English
Mae Fah Luang University
/2012 - /2016
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