Dami Agbonin
London
Summary
A dedicated and proactive assistant with 6 years’ experience in customer service both independently and as a team. My passion is to spend time with clients to ensure 100% satisfaction. My exceptional service while working in a fast paced environment has allowed me to work my way up within companies such as The Walt Disney Theatrical Company. My experience in management has also honed my ability to develop a good rapport between both the customer and company while maintaining high professional standards and a dazzling smile.
Overview
6
6
years of professional experience
Work history
General Assistant
Really Local Group
Sidcup, Bexley
12.2024 - Current
- Assisted in product sourcing tasks which led to better variety on offer.
- Carried out routine inspections of premises for safety compliance.
- Aided in office administration duties, improving overall operational efficiency.
- Served customers promptly and kindly
- Assisted with inventory management for efficient stock control.
Event worker/ Waitress
Splendid
07.2024 - 02.2025
- Greeting guests with a positive attitude upon arrival
- Escorting guests to designated seats
- Providing food and drink at a fast paced level
- Assisting with clean up post event
- Brewing espressos, lattes and hot chocolates
- Multitasking in intense serving periods
- Worked closely with event managers to understand specific requirements for each function.
Event Host
D&F Creative
06.2023 - 02.2025
- Engaging and encouraging employees to take time out of their day to be creative and unwind with our interactive activities
- Promoting competitions and new products or ‘Upselling’
- Demonstrating knowledge of activities and inviting clientele to get involved
- Assist in creating displays that are eye-catching
- Getting employee feedback encouraging them to spread the word
- Kept inventory of stock at all times to ensure no discrepancies
Front of House assistant
The Royal National Theatre
City of London
09.2022 - 08.2023
- Welcoming patrons and providing a warm, friendly greeting
- Assisting customers with inquiries, including ticket information, seating locations, and accessibility options
- Assisting with checkout of merchandise and play recommendations
- Resolving customer complaints or escalating them to management when necessary
- Enforcing policies such as no photography or use of mobile devices
- Conducting pre-show safety checks, including inspecting aisles and exits for obstructions
- Assisting with clearing litter or spills during or after performances
- Upheld company standards, contributing to overall brand reputation.
- Assisted in promotional events, resulting in increased footfall at restaurant.
Camp Counsellor
French Woods Festival of Performing Arts Camp America
Hancock, New York
05.2022 - 09.2022
- Supervised young campers at all times
- Built relationships with parents and kept them in updated on their child's development
- Lead evening activities keeping campers engaged
- Planned theatre activities and acting games for groups of campers
- Created weekly or daily schedules taking into account children’s age groups and interests
- Lead recreational and educational activities (such as monologue bootcamp)
- Escort and oversee children
- Educate campers through games and explorations
- Set up and maintain equipment (like camping sets)
- Resolve occasional fights between children and address behavioural issues
- Make sure all safety rules are followed
- Ensure camping site is clean and maintained at all times
- Organised talent shows at the end of each week; encouraged creativity among young minds.
Merchandise Supervisor
Disney Theatrical
City of London
06.2021 - 05.2022
- Company Overview: The Lion King
- Collaborated with management and colleagues in managing day to day sales floor and back office operations
- Worked independently and as part of a team to run sales during a busy period, set standards and managed staff
- Performed duty, primary and secondary managerial responsibilities, delegated tasks and worked towards shared goals
- Strengthen colleagues through consistent coaching and constructive feedback
- Improved productivity and morale of the team
- Determined and communicated sales goals
- Utilised digital tools to collate accurate sales
- The Lion King
- Boosted customer satisfaction with prompt resolution of merchandise-related issues.
Customer Services Co-Worker & Bedroom Planner
IKEA
08.2020 - 06.2021
- Planned, and built interior designs lifting objects over 23kg
- Operated and swiftly helped drive sales swiftly in the warehouse
- Provided an accurate and efficient checkout experience for customers throughout the store
- Successfully collaborated with colleagues in other functions to improve customer experience
- Processed customer monetary transactions at tills
- Attentively listened to customer needs and used knowledge of product range to offer informed solutions and resolve customer issues
- Used initiative to identify tasks yet to be completed
- Worked with daily and weekly service targets to drive service delivery
Customer Service Assistant
Marks and Spencer
09.2019 - 01.2020
- Operated cash tills and assisted colleagues with cash till training
- Received and processed deliveries
- Provided a friendly and helpful service to customers at all times
- Actively collaborated with colleagues to ensure the high standards of M&S were maintained at all times
- Followed store routines, policies and guidelines to assist in loss prevention and safety in the store
- Recognised sales opportunities and maximised selling potentials
Waitress
Kaspas Desserts
03.2019 - 07.2019
- Ordered and prepared restaurant tables
- Attended to customers upon entry
- Processed payments at cash tills
- Accurately noted all customer dessert and drink orders
- Ensured all customer orders were delivered in a timely manner
- Liaised with chefs to ensure customer order clarification
- Crafting aesthetically detailed dessert
Education
BA Hons - American Theatre Arts )
Rose Bruford College for Performing Arts
08/2023 -
Level 3, Extended Diploma - Performing Arts (Specialising in Musical Theatre)
The BRIT School
01.2018 - 1 2020
Skills
- High-end verbal and written communication
- Attention to detail
- Keen eye for social media trends
- In depth knowledge of social media analytics
- Clear and Confident communication
- Adept to fast paced environments
- Excellent customer service
- Data entry proficiency
Timeline
General Assistant
Really Local Group
12.2024 - Current
Event worker/ Waitress
Splendid
07.2024 - 02.2025
Event Host
D&F Creative
06.2023 - 02.2025
Front of House assistant
The Royal National Theatre
09.2022 - 08.2023
Camp Counsellor
French Woods Festival of Performing Arts Camp America
05.2022 - 09.2022
Merchandise Supervisor
Disney Theatrical
06.2021 - 05.2022
Customer Services Co-Worker & Bedroom Planner
IKEA
08.2020 - 06.2021
Customer Service Assistant
Marks and Spencer
09.2019 - 01.2020
Waitress
Kaspas Desserts
03.2019 - 07.2019
Level 3, Extended Diploma - Performing Arts (Specialising in Musical Theatre)
The BRIT School
01.2018 - 1 2020
BA Hons - American Theatre Arts )
Rose Bruford College for Performing Arts
08/2023 -
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