Chukwusombili Obi
Cheltenham,Gloucestershire
Summary
Focused hospitality and customer service professional with years of experience delivering exceptional service in fast paced and high demand environments. Experiences have enabled me to be skilled in meeting a diverse group of clientele, building strong customer relations and solving issues with haste and professionalism while maintaining a positive atmosphere. Known for an upbeat, outgoing, and positive attitude, with excellent listening skills developed and honed over years of hospitality experience. Proven sales persuasion abilities, adept at engaging customers and promoting current offers to boost company sales. General friendly attitude leaving customers happy and satisfied with service
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Bartender
DoubleTree by Hilton
Cheltenham, Gloucestershire
11.2022 - Current
- Knowledgeable of all drink recipes for improved customer experience.
- Showed resilience with team members to provide seamless service during busy periods.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Welcomed guests with friendly conversation and fun atmosphere.
- Promoted special events and or offers.
- Recommended drinks to customers, increasing overall sales.
- Resolved customer complaints promptly to maintain good relationships.
- Managed closing duties, including banking up cash and balancing tills.
Bartender
Gin&Juice
Cheltenham, Gloucestershire
01.2021 - 10.2021
- Provided excellent service to customers, resulting in repeat business.
- Implemented new cocktail recipes by researching current trends.
- Great and clear communication among staff in busy time periods.
Education
A-Levels - Criminology
Cirencester college
Cirencester, Gloucestershire 08.2017 - 05.2019
A-Levels - Law
Cirencester College
Cirencester, Gloucestershire 08.2017 - 05.2019
A-Levels - Psychology
Cirencester College
Cirencester, Gloucestershire 08.2017 - 05.2019
Skills
- Customer service & Relationship building- working in hospitality industry has enabled me to obtain these skills between both co-workers and customers
- Strong ability to work well in a team- Playing football for the county of Gloucestershire and in the national league has taught and shown how essential team work is and also performing under pressure
- Upbeat, outgoing and positive- I have an active social life, interact well with others
- Listening- After several years of working in hospitality i have developed keen listening skills which are vital between colleagues and customers
- Sales persuasion- engaging with customers on their wants and needs while gently pushing current promotions leading to more sales for the company
- Patience- actively listening to customers and resolving conflict to rectify any situation and leave everyone happy with the outcome
Timeline
Bartender
DoubleTree by Hilton
11.2022 - Current
Bartender
Gin&Juice
01.2021 - 10.2021
A-Levels - Criminology
Cirencester college
08.2017 - 05.2019
A-Levels - Law
Cirencester College
08.2017 - 05.2019
A-Levels - Psychology
Cirencester College
08.2017 - 05.2019