CHUKWUANU HILARY MMADUKA
SUPPORT WORKER
Canterbury,Kent
Summary
Compassionate individual with strong communication and problem-solving skills, coupled with a deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring a stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
6
6
Certification
Work history
Support Worker
Access Floating and Housing Support, Canterbury
Canterbury
2025.04 - 2026.02
- Deliver holistic support to 10+ vulnerable young people, addressing mental, emotional, physical, and social needs through trauma-informed and culturally sensitive interventions.
- Achieve notable improvements in emotional stability and engagement through empathetic communication and consistent mentoring in structured weekly one-to-one sessions.
- Boost educational and language engagement by 40% through in-house tuition, personalised learning plans, MyEd app integration, and collaborative goal-setting.
- Maintain detailed documentation and case records, producing high-quality reports for statutory reviews and audits.
- Reduce behavioural incidents by 60% over 5 months by implementing structured routines, restorative practices, and consistent emotional regulation support.
- Train and mentor young people in budgeting, cooking, hygiene, and cleaning, resulting in measurable improvements in self-management and accountability.
- Built strong client relationships through compassionate care and friendly rapport-building.
International Student Ambassador (Part-Time)
Canterbury Christ Church University
Canterbury, Kent
2024.06 - 2025.03
- Liaised with prospective students, offering promotional resources to promote school offerings.
- Boosted prospective student engagement by 30% via expert advice on university applications and campus experiences.
- Increased international student satisfaction by 35% through comprehensive guidance on accommodation, course enrolment, and university life.
School and College Engagement Ambassador (Part-Time)
Canterbury Christ Church University
Canterbury, Kent
2024.03 - 2024.12
- Boosted student interest in university open days by 30% through engaging campus tours and taster days.
- Crafted and delivered impactful workshops for 11-19-year-olds, elevating academic aspirations.
- Guided students in creating compelling personal statements, enhancing their university applications.
Teacher of English
Christ the Redeemer's College, Jos
Jos
2016.01 - 2023.09
- Elevated student English proficiency scores by 45% through innovative teaching methods.
- Reduced classroom disruptions by 90% through effective behaviour management strategies.
- Increased parental engagement by 50% through regular communication and collaboration.
- Encouraged class participation and critical thinking through interactive assignments.
- Tailored teaching approach to accommodate individual student needs, promoting academic growth.
Education
Master of Arts - Teaching English to Speakers of Other Languages (TESOL)
Canterbury Christ Church University
Canterbury, Kent 2023.09 - 2024.09
Bachelor of Arts - English and Literary Studies
Niger Delta University
Bayelsa, Nigeria 2008.09 - 2012.09
Skills
- Empathy & Compassion
- Adaptability & Resilience
- Person-Centred Care
- Patience
- Behaviour Management
- Leadership & Mentoring
- Active Listening
- Safeguarding
Certification
- The Oliver McGowan Mandatory Training
- Care Certificate
- Safeguarding Children and Adult L1 & L2
REFERENCES
Available upon request
INTEREST
Enjoy playing chess, as it enhances critical thinking and problem-solving skills. Favourite opening is Ruy Lopez.
Affiliations
- Enjoy playing chess, as it enhances critical thinking and problem-solving skills. Favourite opening is Ruy Lopez.
Languages
English
Proficient (C2)
Accomplishments
Achieved recognition as a support worker for building rapport and creating trust with children.
References
References available upon request.
Timeline
Support Worker
Access Floating and Housing Support, Canterbury
2025.04 - 2026.02
International Student Ambassador (Part-Time)
Canterbury Christ Church University
2024.06 - 2025.03
School and College Engagement Ambassador (Part-Time)
Canterbury Christ Church University
2024.03 - 2024.12
Master of Arts - Teaching English to Speakers of Other Languages (TESOL)
Canterbury Christ Church University
2023.09 - 2024.09
Teacher of English
Christ the Redeemer's College, Jos
2016.01 - 2023.09
Bachelor of Arts - English and Literary Studies
Niger Delta University
2008.09 - 2012.09