Christopher Hurst
Admaston,United Kingdom
Summary
I am a dedicated professional with a strong focus on excellent customer service and relationship building. Known for a friendly and approachable demeanour, complemented by proficiency in data entry and record-keeping. Consistently maintains professionalism in all aspects of work, ensuring an upbeat customer greeting experience. Holds a valid UK driving licence, ready to leverage skills in a dynamic environment to enhance customer satisfaction and operational efficiency.
Overview
35
35
years of professional experience
72
72
years of post-secondary education
Work history
Courier driver
Self Employed
Ironbridge & Broseley, Shropshire
10.2016 - Current
- I have become a part of the community, spending time talking to the elderly as I may be the only person they see in the week, helping with small tasks and completing shopping and delivering food during lockdown
- Operated electronic scanners and maintained logs to track shipment progress efficiently.
- Delivered packages promptly by adhering to strict schedules and routes.
- Collaborated closely with dispatch team; ensured accurate communication about delays or problems.
- Provided exceptional customer service by handling queries and complaints effectively and professionally.
- Followed instructions regarding specific drop-off procedures; respected customers' preferences at all times.
- Obtained signatures from customers upon receipt of delivered goods for confirmation of successful deliveries.
Owner/Director
Tazamo
Shrewsbury, Shropshire
05.2014 - 10.2016
- Negotiated contracts with clients, securing favourable terms and conditions for the company.
- Delivered exceptional customer service by focusing on customer needs and expectations.
- Enhanced staff performance through regular training and development programmes.
- Promoted a culture of continuous improvement within the organisation, driving operational excellence.
- Built strong relationships with suppliers, resulting in improved supply chain efficiency.
- Employed, trained and mentored apprentices.
Operations manager
Quantum Web Solutions
Shrewsbury, Shropshire
05.2012 - 04.2014
- Streamlined supply chain processes to reduce procurement cycle time.
- Identified bottlenecks, implemented solutions, increased productivity.
- Devised operational policies for regulatory compliance and best practices adherence.
- Applied lean principles to operations management, reduced waste significantly.
- Coordinated cross-functional teams, achieved project milestones on schedule.
Owner/Director
Loudmouth Telemarketing
Shrewsbury, Shropshire
09.2002 - 04.2012
- Built strong relationships with suppliers, resulting in improved supply chain efficiency.
- Facilitated open communication channels across all levels of the organisation, promoting teamwork and collaboration.
- Maintained high-quality products through rigorous quality control measures, boosting brand reputation in the market.
- Ensured compliance with industry standards and regulations, promoting business integrity and trustworthiness.
- Implemented innovative marketing strategies for brand visibility and recognition.
Sales manager
Crewe Green Associates
Shrewsbury, Shropshire
03.2000 - 07.2002
- Managed key accounts, resulting in consistent revenue generation.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Conducted detailed market analysis to identify new opportunities.
- Led high-performance sales teams, ensuring achievement of targets.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
Health and fitness manager
The Racquet Centre/ International Centre
Telford, Telford and Wrekin
01.1994 - 03.2000
- Worked with clients as a personal trainer, developing their fitness and wellbeing
- Implemented and ran an exercise on prescription scheme
- Managed staff rosters, ensuring seamless gym operation.
- Facilitated staff meetings to promote effective communication across teams.
- Enhanced gym member satisfaction by implementing personalised wellness programmes.
- Coordinated with external vendors for the provision of high-quality equipment.
- Handled customer complaints, resulting in improved member retention rates.
- Conducted regular equipment checks, maintaining a safe workout environment.
- Established positive relationships with club members leading to an inviting atmosphere.
- Coordinated maintenance and cleaning work to keep facility in good condition.
Sports Coach & Sportshall Assistant
Shrewsbury College of Arts and Technology
Shrewsbury, Shropshire
08.1993 - 03.1997
- Tailored training methods according to individual capabilities, ensuring optimised learning outcomes for each player.
- Planned comprehensive training schedules, resulting in enhanced endurance and strength of players.
- Promoted sportsmanship amongst players with consistent reinforcement of ethical conduct.
- Strengthened trust within the team by promoting transparency and openness in communication.
- Introduced new drills into practice routines, increasing proficiency in game tactics.
- Managed equipment storage, maintenance and set up of sports sessions
YT/Apprentice/Pro Footballer
Telford United
Telford, Telford and Wrekin
07.1990 - 07.1993
- Trained daily to ensure best performance on match days.
- From Year 2 captained the side, becoming the bridge between the players and management team.
- Worked in the community, going into schools and clubs coaching youngsters and promoting a healthy lifestyle.
- Commended for punctuality and consistent regular attendance which contributed to the team's morale.
Education
B-Tec National Certificate - Leisure Studies
Stoke on Trent College
Stoke-on-Trent 10.1991 - 12.1993
Preliminary Coaching award - Football Coaching
Professional Football Association
Telford 07.1993 - 10.1993
GCSEs - Mathematics
Telford College of Arts and Technology
Telford, Telford and Wrekin 06.1997 - 08.1999
GCSEs - English Language
The Grove School
Market Drayton, Shropshire 09.1986 - 08.1990
GCSEs - English Literature
The Grove School
Market Drayton, Shropshire 09.1986 - 08.2000
GCSEs - History
The Grove School
Market Drayton, Shropshire 09.1986 - 08.1990
GCSEs - Physical Education
The Grove School
Market Drayton, Shropshire 09.1986 - 08.1990
GCSEs - Religious Education
The Grove School
Market Drayton, Shropshire 09.1986 - 08.2000
GCSEs - Biology
The Grove School
Market Drayton, Shropshire 09.1986 - 08.2000
GCSEs - French
The Grove School
Market Drayton 09.1986 - 08.2000
National Certificate - Fitness Instruction and Person Trainer
YMCA
Watford, Hertfordshire 04.1994 - 09.1994
Skills
- Excellent Customer Service & relationship building
- Friendly and Approachable demeaner
- Data Entry & Record-Keeping
- Professional in all aspects of work
- Upbeat customer greeting
- Valid UK driving licence
Affiliations
- Athletics / Cross Country
- Triathlon
- Cricket
- Football
- Cycling
- Travel
- Walking / Rambling
- Bike Packing
Timeline
Courier driver
Self Employed
10.2016 - Current
Owner/Director
Tazamo
05.2014 - 10.2016
Operations manager
Quantum Web Solutions
05.2012 - 04.2014
Owner/Director
Loudmouth Telemarketing
09.2002 - 04.2012
Sales manager
Crewe Green Associates
03.2000 - 07.2002
GCSEs - Mathematics
Telford College of Arts and Technology
06.1997 - 08.1999
National Certificate - Fitness Instruction and Person Trainer
YMCA
04.1994 - 09.1994
Health and fitness manager
The Racquet Centre/ International Centre
01.1994 - 03.2000
Sports Coach & Sportshall Assistant
Shrewsbury College of Arts and Technology
08.1993 - 03.1997
Preliminary Coaching award - Football Coaching
Professional Football Association
07.1993 - 10.1993
B-Tec National Certificate - Leisure Studies
Stoke on Trent College
10.1991 - 12.1993
YT/Apprentice/Pro Footballer
Telford United
07.1990 - 07.1993
GCSEs - English Language
The Grove School
09.1986 - 08.1990
GCSEs - English Literature
The Grove School
09.1986 - 08.2000
GCSEs - History
The Grove School
09.1986 - 08.1990
GCSEs - Physical Education
The Grove School
09.1986 - 08.1990
GCSEs - Religious Education
The Grove School
09.1986 - 08.2000
GCSEs - Biology
The Grove School
09.1986 - 08.2000
GCSEs - French
The Grove School
09.1986 - 08.2000
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