Ryan Whitehead
Gainsborogh,Lincolnshire
Summary
Ambitious professional with knack for customer service and team leadership. Excel in problem-solving and communication, ensuring seamless processes. Committed to enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Courier driver
self employed
Doncaster, North Yorkshire
11.2024 - Current
- Maintained regular contact with office staff; relayed information about traffic disruptions or other issues affecting deliveries.
- Followed instructions regarding specific drop-off procedures; respected customers' preferences at all times.
- Delivered packages promptly by adhering to strict schedules and routes.
- Ensured customer satisfaction with timely delivery of goods.
- Loaded, unloaded, prepared, inspected and operated the delivery vehicle for smooth operations.
- Increased efficiency by planning optimal routes using GPS navigation systems.
- Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
- Accurately logged delivery activities through [Task] to maintain up-to-date database.
Postal worker
Royal Mail Group
Gainsborough, Lincolnshire
11.2021 - 09.2024
- Ensured timely delivery by adhering to strict schedules and routes.
- Maintained excellent customer service for positive community relations.
- Prioritised workload effectively to meet all deadlines.
- Sorted mail accurately, ensuring correct distribution.
- Increased efficiency with diligent vehicle maintenance checks.
- Handled confidential items responsibly, maintaining trust.
- Enhanced safety standards by conducting regular vehicle inspections.
- Resolved customer complaints in a professional manner, preserving brand reputation.
- Collected signatures for proof of delivery as required by regulations.
- Managed cash transactions accurately when selling stamps or weighing packages.
- Loaded and unloaded postal vehicles carefully, eliminating parcel damage.
Cycle technician
Halfords
Lincoln, Lincolnshire
11.2018 - 08.2021
- Increased customer satisfaction by providing excellent service and technical advice.
- Repaired bicycles for improved safety and performance.
- Ensured optimal functionality with regular maintenance checks.
- Assembled new bikes to meet shop floor requirements.
- Tested cycles, ensured safe operation standards met.
- Demonstrated advanced knowledge of bicycle parts to assist customers effectively.
- Led and supervised on-site teams to achieve customer satisfaction across all categories of audit engagement.
- Allocated keyholder responsibilities including running shifts in the absence of the Store Manager.
- Supported store opening and closing procedures.
- Kept records of merchandise distributed and money collected.
- Handled money for customers.
- Performed stock take duties and refill orders on weekly basis.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Education
GCSEs - English, Maths, IT, Science
Retford Oaks
East Retford, Nottinghamshire 09.2011 - 06.2016
NVQ Level 1 - Light vehicle maintenance
Gainsborough College
Gainsborough, Lincolnshire 09.2016 - 06.2017
Skills
- Cash handling
- Technology use
- Excellent customer service
- IT skills
- Leadership skills
- Customer relationship building
- Department management
- Mentoring and coaching
- Performance monitoring
- Dependable timekeeping
Timeline
Courier driver
self employed
11.2024 - Current
Postal worker
Royal Mail Group
11.2021 - 09.2024
Cycle technician
Halfords
11.2018 - 08.2021
NVQ Level 1 - Light vehicle maintenance
Gainsborough College
09.2016 - 06.2017
GCSEs - English, Maths, IT, Science
Retford Oaks
09.2011 - 06.2016
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