CHRISTOPHER GIVEN
Chadwell Heath,Essex
Summary
Security professional, focused on leading teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success.
Overview
27
27
years of professional experience
Work History
Team Leader
First Offices Ltd
London, Greater London
05.2019 - 06.2023
- Worked for top clients including Business Centres.
- Booked conference rooms and meeting spaces, and coordinated supplies for events.
- Accurately inputted confidential details into databases. Ensuring that all data is accurate, up to date and useable. Updating systems to maintain the correct information.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Received, sorted and directed incoming mail to maintain good communication channels.
- Answered phones politely and professionally, dealing with matters including bookings and general queries.
- Kept front desk organised, clean and presentable to maintain an excellent first impression for guests.
- Arranged courier collections.
- Achieved over 250 pod bookings in a 12 month period
Freelance Copy Writer
Vision Copy Agency
, Essex
01.2009 - 06.2014
- Wrote effective CV's for students, mid-career changers and job seekers.
- Developed engaging, copy for adverts and promotions.
- Analysed copy and made edits to improve flow, visibility thus boosting engagement.
- Produced copy for over 700 satisfied clients.
Call Centre Agent
Cruise Control Booking Agency
Romford, Essex
06.2004 - 06.2005
- Inbound call handling, Accessing customer details, data input and maintenance of intranet database. Issue of cruise tickets, receipts and general office duties.
- Recorded details from customer communications such as comments, enquiries, complaints and passed on to Management as required.
Team Leader
Chubb Security
Stratford,, Essex
09.2002 - 04.2003
- Based at Stratford Magistrates Court, with other various sites, including event work.
- Implemented and enforced security protocols, including access control and visitor screening.
- Led team of 12 security officers, including task delegation, scheduling, and performance management.
- Interacted with employees, visitors, and contractors professionally while maintaining a secure environment.
- Managed database updates and digital file management to enhance operational efficiency and streamline information retrieval.
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Monitored CCTV footage to ensure security and safety across premises.
- Provided close protection at the Masters Snooker, Wembley Conference Centre event for various clients, including players and event staff.
Corporate Receptionist
First Security Guards
, London
01.2002 - 05.2002
- Reception duties for major corporate clients - a Merchant Bank and Business Centres.
- Greeted visitors and escorted to meeting space.
- Handled database updates and digital file management.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel with timely communication.
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Verified identification for authorised personnel and visitors to property.
Branch Manager
Blockbuster UK Group
Chadwell Heath, Essex
11.1996 - 12.1997
- Assisted in training junior employees, training in matters including sales techniques, company policies and effective customer communication methods.
- Maximised sales opportunities by communicating store promotions clearly to staff and customers.
- Handled clients with skill, effectively solved complex customer complaints, regarding inventory, service and returns policy, providing smart solutions promptly.
Education
SIA Door Supervisor Licence - 1014491322994185 -
Security Industry Authority
01-2026
Diploma in Customer Service - Level 2 -
Training Express
London01-2023
OCR Cert for IT Users - Level 1 - Information Technology
RSA Examinations
Ilford01-2004
Diploma in Basic Bodyguard Skills - Level 2 -
Excel Security
Epsom, Surrey01-2001
NEBSM Diploma in Mgmt with Distinction - Level 3 -
Barking College
Essex01-1999
Skills
- Administration
- Account/Database Management
- Business Communication
- Booking Management
- Customer Service
- Complaint Handling
- Front of House
- Group Dynamics
- Leadership
- Motivation
- Operations and Logistics
- Security
Timeline
Team Leader
First Offices Ltd
05.2019 - 06.2023
Freelance Copy Writer
Vision Copy Agency
01.2009 - 06.2014
Call Centre Agent
Cruise Control Booking Agency
06.2004 - 06.2005
Team Leader
Chubb Security
09.2002 - 04.2003
Corporate Receptionist
First Security Guards
01.2002 - 05.2002
Branch Manager
Blockbuster UK Group
11.1996 - 12.1997
Diploma in Customer Service - Level 2 -
Training Express
OCR Cert for IT Users - Level 1 - Information Technology
RSA Examinations
Diploma in Basic Bodyguard Skills - Level 2 -
Excel Security
NEBSM Diploma in Mgmt with Distinction - Level 3 -
Barking College
SIA Door Supervisor Licence - 1014491322994185 -
Security Industry Authority