Christopher Bellis

• Facilitates person-centred care and support for patients and families within a dynamic surgical ward environment.
• Facilitated non-judgemental interactions with service users, families, and colleagues while adapting to changing physiological and mental states and long-term health conditions.
• Mentored and trained student staff on placement while leading colleague training sessions as required.
• Maintained up-to-date documentation on patient care while ensuring confidentiality and respecting boundaries, belief systems, and personal preferences of patients, families, and staff.
• Collaborated with a multi-disciplinary team to deliver timely, person-centred care across diverse backgrounds and skill sets.
• Monitored, recorded, and reported symptoms or changes in patient conditions in a timely manner.
• Advocated for patient rights, ensuring respect, dignity, and confidentiality were upheld in all interactions.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
• Developed comprehensive care plans meeting patients' biological, social and psychological needs.
• Monitored patient health, behavioural and physical changes to improve and update care plans.

Assisted with stock control and logistics management tasks.
Supported efforts to regain suitability status with MSC Council.
Contributed to various roles within the company during employment.

• Executed high-volume outbound calls in a dynamic environment while showcasing exceptional time management skills.
• Maintained detailed records of customer interactions, orders, and feedback within CRM system to enhance service delivery.
• Conducted scheduled phone calls between potential customers and sales representatives to enhance engagement and foster relationships.
• Communicate with customers confidently to build trust and enhance engagement.
• Engaged with customers to demonstrate genuine interest and understanding of their needs.
• Utilised conflict resolution skills to effectively de-escalate negative customer encounters.
• Processed high volumes of customer requests with efficiency and accuracy.
• Cultivated strong relationships with existing clients, enhancing loyalty and driving repeat business.
• Managed inventory levels in warehouse, conducting regular stock checks to maintain accurate records.
• Processed and organised stock delivered to store, verifying correct order counts and products received before delivery sign-off.
• Used inventory management system to maintain accurate order records.
• Organised stock areas and displays, facilitating product visibility with carefully labelled shelves providing access to goods.
• Cleaned and tidied storage areas to maintain health and safety standards.
• Kept flawless records of inventory counts, stock management activities and expenditures.
• Trained new staff in stock control procedures, enhancing team efficiency and accuracy.
• Foster strong communication skills and establish professional rapport with customers, colleagues, and the general public.