Christine Vakante

Provided high-level administrative support for student services and accommodation in a fast paced higher education environment. Managed teaching room bookings, timetabling with ASIMUT, and the full accommodation process in collaboration with the University of London.

• Delivered projects and process improvements to enhance efficiency and student experience.
• Provided high level administrative support for student services and accommodation in a fast-paced higher education environment.
• Managed a high volume of teaching room bookings, timetabling with ASIMUT, and the full accommodation process in collaboration with the University of London.
• Delivered projects and process improvements to enhance efficiency and student experience.
• Provided high level administrative support within a fast-paced higher education environment, ensuring smooth operation of central administrative and student service functions.
• Collaborated closely with the University of London and external accommodation providers to coordinate housing arrangements, share information, and resolve cross-institutional queries.
• Acted as a primary point of contact for students, academic staff, and visitors, delivering professional front-of-house, email, and telephone support.
• Solely managed the accommodation hall application process, overseeing applications, allocations, contract documentation, and communication with students from offer stage through to move-in.
• Ensured full occupancy of student accommodation each term while maintaining accurate records and compliance with institutional policies.
• Responded to student accommodation issues, providing timely resolutions and escalating complex matters where required.
• Coordinated room bookings, timetabling, and scheduling using ASIMUT, optimising space allocation for lessons, rehearsals, and academic use.
• Resolved timetable conflicts and liaised with academic departments, facilities, and maintenance to ensure rooms were prepared, safe, and suitable for use.
• Maintained and updated confidential student and accommodation data using Excel, MS Office, and internal databases, ensuring accuracy and compliance with data protection regulations.
• Generated reports to support operational decision-making and track key metrics for student services and accommodation.
• Led improvements to the student locker allocation process, introducing clearer tracking and communication procedures to improve efficiency and reduce student queries.
• Reviewed and streamlined internal administrative workflows for accommodation and student services, contributing to smoother peak-period operations (e.g. enrolment and term start).
• Took ownership of key operational processes, working independently while supporting wider team objectives and service standards.
• Supported processing of applications, contracts, and official documentation in line with institutional policies and deadlines.
• Managed general office administration including document preparation, digital filing, inbox management, and scheduling.
• Contributed to a welcoming and supportive environment for a diverse international student community.

As the founding Registry Coordinator, I established and lead the Registry function across multiple campuses, designing and implementing robust systems, processes, and policies to support student records, registration, and compliance. I play a key role in driving operational efficiency, ensuring data integrity, and strengthening partnerships with academic institutions.

• Founded and developed the Registry department from the ground up, implementing standardised procedures and protocols to ensure consistent and efficient operations across all campuses.
• Lead and manage Registry operations, supervising staff and driving high standards of service delivery and performance.
• Oversee the end to end management of student records, including personal data, academic history, grades, and enrolment status across multiple campuses.
• Ensure full compliance with data protection regulations, maintaining the confidentiality, accuracy, and integrity of all records.
• Direct and coordinate semester based registration processes, including course selection, enrolment verification, and schedule changes.
• Resolve complex registration issues and provide expert guidance to students on academic requirements, prerequisites, and progression.
• Manage the preparation and distribution of official transcripts and certificates, ensuring accuracy, consistency, and timely delivery.
• Ensure all Registry operations align with institutional policies and regulatory requirements.
• Produce and analyse reports on student data, enrolment trends, and academic performance to support strategic decision-making.
• Provide expert advice and support to students, faculty, and staff on registration, records, and academic policies.
• Facilitate effective communication between internal departments and external stakeholders to ensure smooth operational processes.
• Build and maintain strong relationships with academic partners, ensuring alignment on policies, procedures, and student services.
• Act as a key point of contact for partner institutions, resolving issues and supporting collaborative initiatives.
• Collaborate with IT and administrative teams to enhance the student information system and optimize functionality.
• Identify and implement process improvements to increase efficiency, accuracy, and service quality within Registry operations.
• Supervise, train, and support Registry staff, ensuring adherence to procedures and continuous development.
• Manage team workloads and priorities to ensure timely, accurate, and high quality delivery of services.

My role focused in leadership search and placing incredible educators and leaders across the UK.

• Managing the entire recruitment cycle from initial contact to aftercare.
• Candidate identification, and interviews.
• Provided feedback and advice to candidates.
• Utilised market mapping of specific candidate pools.
• Built and maintained relationships with clients and candidates to help generate leads.
• Increased business development and candidate placements in the company.
• Managing the onboarding process for new starters.
• Presenting shortlisted candidates and provided a detailed summaries to schools.
• Consistently achieved business outcomes and KPIs.
• Researched the education market and provided market insight to schools and candidates.
• Conducting confidential interviews, follow up references and compliance checks.
• Partnering with schools to get a clear view of their hiring needs and financial objectives.

In this role, I provided administrative and advisory support to international students, ensuring compliance with visa regulations, and enhancing the student experience during peak periods.

• Verified and maintained student financial documents to ensure successful visa applications.
• Assisted international students with visa-related queries, referring them to specialist staff when necessary.
• Provided accurate immigration advice, helping students navigate visa implications related to their studies, including course transfers, withdrawals, and interruptions.
• Utilized strong communication skills to manage tasks efficiently and effectively.
• Ensured student information was consistently updated in the university system, adhering to GDPR regulations.

• Briefed candidates on the current opportunities in the market and guiding them through the process.
• Kept up-to-date with my knowledge within the Salesforce Market using Trailhead (online learning platform for salesforce) , forums or LinkedIn.
• Conducted interviews using various recruiting tools to filter candidates within schedule.
• Built strong relationship with candidates throughout the hiring process.
• Posted and created job adverts on various job boards such as Indeed, Monster, CV library and LinkedIn.
• Obtained correct and up-to-date documentation from candidates in line with the legal requirements on the company's database.
• Mason Frank International is a global leading company in Salesforce recruitment.