Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic
Christine Leigh Kirker

Christine Leigh Kirker

Carrickfergus ,County Antrim

Summary

Offering strong interpersonal and communication skills, with knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining positive store environment. Ready to use and develop organisational, sales, and customer interaction skills in an Administrative Officer role.

Overview

16
16
years of professional experience
7
7
years of post-secondary education

Work history

Multi- Channel Retail Assistant

Nanabelle's Gifts
Antrim, County Antrim
2014.11 - Current

Engage with customers in-store, addressing needs and preferences to ensure positive shopping experiences and promote repeat visits.

Process transactions and reconcile daily takings, maintaining accuracy and accountability.

Coordinate with suppliers to place orders and ensure consistent stock levels.

Receive and process stock deliveries, checking stock against orders and identifying discrepancies or damages.

Maintain store presentation to create inviting shopping environment and enhance customer experience.

Produce engaging photo and video content on Facebook at least three times per week to enhance product visibility and attract potential customers.

Engage with users on Facebook to cultivate welcoming online community and reinforce brand values.

Respond to customer queries across multiple platforms to enhance engagement and satisfaction.

Liaised with jewellery suppliers to secure product guarantees and resolve issues related to faulty or defective items.

Documented and processed damaged jewellery to ensure compliance with company procedures for return and authorised disposal.

Support worker

Triangle Housing
Belfast, County Antrim
2012.08 - 2013.05
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Created nutritious meals tailored to service users' dietary requirements and preferences.
  • Administer medication in adherence to treatment protocols.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Accompanied service users to appointments and shopping to advocate for their needs and preferences.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Actively listened to client concerns thus creating comforting environments.
  • Supported daily living skills training which increased client self-sufficiency.
  • Participated in regular team meetings, enhancing quality of care provided.

Care Assistant

Belfast Central Mission (BMC)
Belfast, County Antrim
2012.05 - 2012.08
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Assisted in daily living activities for enhanced patient comfort.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Encouraged independence among patients whilst assisting them with tasks.

Gift Shop Owner

Polka Dot
Antrim, County Antrim
2010.10 - 2012.01
  • Owned and operated gift shop, managing all day to day operations.
  • Sourced unique gift products from suppliers to maximise customer appeal and sales.
  • Maintained high standards of store presentation through merchandising and organising.
  • Oversaw stock management and ordering from suppliers.
  • Delivered excellent customer service, building customer loyalty.

Education

Bachelor of Science - Forensic Psychology

University of Central Lancashire
Preston
2002.09 - 2006.06

AVCE - Health and Social Care

North Regional College
Antrim
2000.09 - 2002.06

AS Level - Psychology

North Regional College
Antrim
2000.09 - 2001.06

AS Level - Sociology

North Regional College
Antrim
2001.09 - 2002.06

Skills

    Customer focused mindset

    Customer

    Concise and impactful communication

    Information delivery

    Multi-platform interaction

    Workload prioritisation

    Effective time management

    Ability to use digital tools

    Data entry proficiency

    Digital marketing basics

Affiliations

  • Reading and collecting books
  • Crafting

References

References available upon request.

Timeline

Multi- Channel Retail Assistant

Nanabelle's Gifts
2014.11 - Current

Support worker

Triangle Housing
2012.08 - 2013.05

Care Assistant

Belfast Central Mission (BMC)
2012.05 - 2012.08

Gift Shop Owner

Polka Dot
2010.10 - 2012.01

Bachelor of Science - Forensic Psychology

University of Central Lancashire
2002.09 - 2006.06

AS Level - Sociology

North Regional College
2001.09 - 2002.06

AVCE - Health and Social Care

North Regional College
2000.09 - 2002.06

AS Level - Psychology

North Regional College
2000.09 - 2001.06
Christine Leigh Kirker