Irvin Dupuy

I am an experienced customer service professional with over 20 years of expertise in client relations. I excel in problem-solving, adapting quickly to client needs, and maintaining strong relationships. I thrive in both remote and in-office roles, engaging clients with a professional and friendly phone manner and maintaining clear and effective communication via telephone and email. I have experienced in onboarding customers, diagnose and resolve installation issues promptly.. I thrive in both remote and in-office roles and I have consistently exceeded manager and company KPIs, consistently achieving 100%. In addition to addressing client inquiries and resolving issues promptly, I am proficient in using tools like Google Docs, Microsoft Office, and Salesforce to manage customer interactions and maintain accurate records. I am now looking for an opportunity to bring my extensive customer service experience and continue to progress in sales environment. I would like to transfer my skills to a new company where I can continue to learn, grow and take on new challenges.