Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Christine Rogerson

Bury

Summary

A decisive and results-driven professional with a strategic approach to achieving tasks and objectives in high-pressure environments. A persistent and tenacious sales developer, known for excellent interpersonal and communication skills. Highly motivated, whether working collaboratively in a team or independently. Now seeking a new challenge to leverage and expand my expertise. Extensive experience thriving under pressure and consistently meeting deadlines. Self-motivated with a proven ability to quickly learn new tasks. In-depth knowledge of the financial services industry, with a strong record of adapting to rapidly changing environments. Consistently achieves goals and delivers high levels of job performance. Demonstrated ability to build and maintain strong customer relationships.

Overview

18
18
years of professional experience

Work history

Bank buy to let team customer advisor

Barclays
05.2023 - Current
  • Working on a busy buy to let mortgage team answering calls and giving solutions to clients who are in financial difficulty also calling clients to update them on their mortgage accounts also updating online diaries on clients accounts to give advice and the best possible solution.

Customer service officer

Hartmann
09.2022 - 03.2023
  • Customer service officer speaking with mostly vulnerable elderly people which entailed patience and an empathetic ear to problem solve.

Premier Banking Manager

Natwest Bank
07.2021 - 08.2022
  • Relationship manager duties including financial health checks via zoom and multiple calls by telephone interacting with Premier customers to meet sales targets, involves dealing with high end clients and using exceptional communication skills.

Account manager business to business sales selling electric and gas contracts

Switch My Business (Energy broker)
09.2019 - 06.2021
  • As an Account Manager, I excel in initiating skilled telephone conversations to secure energy contracts with both new and existing business customers
  • This role demands a high level of customer service and a comprehensive understanding of evolving energy trends
  • I have developed a robust knowledge base in consultative selling, which includes managing outbound sales and overseeing the entire sales process from start to finish.

Account Manager business to business sales

Exchange Utility (Energy broker)
07.2014 - 08.2019
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Built rapport with new and existing customers to boost client retention.
  • Oversaw account portfolio to deliver top-quality account services.

Customer service and business to business sales

Love Energy Savings (Energy broker)
03.2013 - 07.2014

Customer Service Officer

The Royal Bank of Scotland
06.2006 - 02.2013
  • Providing world class service to all customers by carrying out related transactions, achieving and exceeding sales performance and referral target through excellent customer service whilst adhering to internal and external regulatory operational compliance credit and key control systems and procedures
  • Due to excellent customer feedback I was appointed as service champ for my retail outlet which involves driving sales and identifying new avenues to improve service provided to customers.

Education

St.Cuthberts Grammar School

NVQ level 3 in Business and Admin - undefined

NVQ level 2 customer service - undefined

Skills

  • Team player-great team player with the ability to work toward achieving a common objective whilst motivating and encouraging team mates
  • Customer service- professional and tolerant approach towards customers to forge long term relations leading to sales through service
  • Product knowledge- full and in depth knowledge of retail banking products to give sound financial advice

Custom

Reading, travelling cookery and swimming

Timeline

Bank buy to let team customer advisor

Barclays
05.2023 - Current

Customer service officer

Hartmann
09.2022 - 03.2023

Premier Banking Manager

Natwest Bank
07.2021 - 08.2022

Account manager business to business sales selling electric and gas contracts

Switch My Business (Energy broker)
09.2019 - 06.2021

Account Manager business to business sales

Exchange Utility (Energy broker)
07.2014 - 08.2019

Customer service and business to business sales

Love Energy Savings (Energy broker)
03.2013 - 07.2014

Customer Service Officer

The Royal Bank of Scotland
06.2006 - 02.2013

NVQ level 3 in Business and Admin - undefined

NVQ level 2 customer service - undefined

St.Cuthberts Grammar School
Christine Rogerson