Christine Meakin

• Addressed customer service enquires quickly and accurately.
• Maximised customer satisfaction by resolving service issues promptly.
• Resolved customer queries over phone and by email.
• Maintained an extensive knowledge of company's product and service range to effectively answer customer queries.
• Maintained up-to-date knowledge of product offerings, promotions, and policies.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
• Used different communication channels, including live chat, email, text and phone to communicate and help customers with various needs.
• Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.

I was due to transfer into a Back Office role; however due to staff leaving I moved into a Social Media Role, involving answering Customer queries on Webchat, Emails, Facebook and Twitter, as well as my telephone role.