Christine Green
Belfast
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Peak Accounting Solutions
Dublin
2020.02 - Current
- Now living back in Northern Ireland since 2023 but initially my role started as an Executive Assistant based in Dundalk and Dublin.
- Achieved setting up of physical office, ordering all equipment, researching leases and negotiating terms.
- Reception duties and filing paperwork with regulatory bodies.
- Respond promptly to client's enquiries via phone and email.
- Point of contact on any complaints. With International clients sometimes having a local voice for their customers to communicate with can deescalate the situation.
- Within projects work directly with client to address snagging issues in person or remotely.
- Deliver accurate information about products, services and company policies.
- Direct workload from main Inbox to the remote Account staff and resolve any questions (language differences).
- Carrying out AML (Anti Money Laundering) and KYC (Know Your Client) checks on potential clients.
- Account Management including credit card reconciliation, petty cash, travel expenses and VAT returns.
- Family owned Accountancy firm specialising in advising companies trading within Europe and UK post Brexit.
IP Administrator
Allen & Overy LLP
Belfast
2019.07 - 2020.01
- Deadline driven administrative role in Intellectual Property/ Brands Team across Belfast and London.
- Updating deadlines daily on WebTMS system, sending relevant reminders to Fee Earners and creating records for new Trade Mark and Design applications.
- For four IPO offices ensuring all float accounts topped up regularly by Accounts and reconciling all payments made to the relevant matters for billing.
- Monitor AOTM inbox for Ecommunications throughout day (time sensitive) and relevant correspondence.
- Ensure regular review of Excel billing guides by responsible fee earners. Ensuring incoming invoices are recorded against matter numbers and forwarded to finance for processing. Liaising with suppliers and Accounts to resolve any outstanding issues.
- Document Support: Registration, Renewal Certificates and Priority Documents when received by post.
- Log in to EUIPO daily to download all notifications and save down to Legal Docketing Program using agreed naming convention. Update system with relevant deadlines or status change and send as pdf to correct Fee Earner summarising salient points.
- Running reports weekly for Deadline meeting, booking room, sending minutes and update WebTMS afterwards.
- Extract data on request from Senior Fee Earners and collate in the format requested by Client.
Administrative Assistant
Marie Curie
Belfast
2019.01 - 2019.07
- Temporary position in a Hospice I was passionate about involving a variety of administrative functions.
- For Practice Development department coordinating trainers, booking rooms, equipment and inviting relevant staff to mandatory training.
- Ensuring new staff had access to all systems before Induction, liaising with IT, HR and Manager.
- Uploaded Confidential Patient information and details from the Rapid Response Unit. Maintaining Shift Records and running reports in Excel.
- Chasing up staff for missing shift reports.
Senior Clerical Officer
Human Resources, Education Authority
Belfast
2016.08 - 2018.12
- Providing excellent communication regarding human resourcing functions including advising face to face, by telephone and email.
- Collating information for payroll, employment terminations, Access NI applications and managing employee records for temporary and permanent staff.
- Running large mail merges regarding pension information and cleansing data.
- Monitor, support and advise on employee relations issues, guiding on disciplinary and grievance processes.
- Monitoring sickness absence and non-attendance, including long-term sickness, as set out by HR policies.
- Team Leadership, mentoring junior team members in system training, payroll operations and procedures.
- Rolling out GDPR procedures. Making sure revised policies are legislation compliant.
- Updating Human Resource documentation procedures and policies to be distributed to schools and staff members.
- Providing administrative support and feedback.
Self Employed Resourcing
Inverni Consulting
2015.10 - 2016.08
- Resourced and placed candidates in a variety of Permanent and Contract roles within the Irish Fund accountancy sector.
- Supported Recruitment Consultants with onboarding candidates, carrying out various administrative duties, and Human Resource vetting.
- Executive administration duties, acting as Executive Personnel assistant to the Director (owner).
- Minute taking, diary management, customer event management and travel management.
Senior Property Facilities Coordinator
UK Mission Enterprise
London
2013.11 - 2015.09
- Supporting Dubai Royal Family with their Knightsbridge property portfolio. Also other properties throughout England and Scotland (three hundred London based properties and three Country Estates).
- Project Management of ongoing property and refurbishment activities including purchase order management, and requisitioning of required skills or materials.
- Co-ordinating maintenance activities from Housekeeping department across the property portfolio.
- Arranging for maintenance contractors to gain access to estate properties and liaising with security department to ensure security vetting.
- Managing various vendor and tradesmen activities across the property portfolio. (Diary Management).
- Account Management, including supplier/tradesmen invoicing by Purchase Order, credit card reconciliation, petty cash, travel expenses and VAT returns.
- Liaising with HRMC Customs and excise, ensuring delivery of international materials and services.
- Administrative duties within department and ensuring confidentiality of family maintained.
- Collating Attendance and Overtime for all Property departments and sending to Payroll weekly.
- Promoted to Senior Property Facilities Coordinator Manager from January 2015 due to covering the Accounts Assistant role for several months and training two new starts as my role grew.
- Negotiated costings and Service Level Agreements on Maintenance Contracts after a Property Manager retired March 2015.
Personal Assistant to Director
Darragh Fund Services
Isle of Man
2012.10 - 2013.10
- Executive Administrative duties, co-ordinating conferences calls, minute taking, email management of mailboxes.
- Responsible for arranging travel arrangements and temporary accommodation for staff.
- Using Sage Line 50 for payroll and dealing with all office suppliers.
- Ensuring all Anti Money Laundering paperwork was in place and stored correctly. Compliance related responsibility.
Assistant Relocation Consultant- UK Agent
Crown Relocation
London
2011.04 - 2012.10
- Supporting ten Relocation Consultants for AMET and EMEA region for client Unilever.
- Processing invoices in various languages (Google translate) and corresponding with Hong Kong based Expense Management to ensure payment. Challenging due to language and time difference.
- Resolving £800,000 payment issue with supplier avoiding service stop. Backlog of invoices discovered from before my start date.
- Negotiating rates on leases and renewals for both temporary accommodation in serviced apartments and corporate leases.
- Resolving payment issue with supplier. £800,000 owed due to backlog on invoice approval from the UK office thus avoiding service stop.
- Negotiating with Landlords and agents regarding Damages and Dilapidations disputes.
- Held to KPI's on turnaround with renewals and file set-up on new cases.
- Targeted on Cost Savings and Value-Added Extras on the account.
- Negotiating with suppliers when they failed to meet Service Level Agreements, maintaining an incident log to hold them accountable.
- Processing invoices in various languages (Google translate) and corresponding with Hong Kong based Expense Management to ensure payment. Challenging due to language and time difference.
- Uploading Lease Information, proof-reading documents and Data Entry.
- Organising Check-In/Outs and Cleans with Inventory Clerks, organising data and resolving issues.
- Corporate Social Responsibility Contact on the team involving HIV awareness Presentations.
Administrative Assistant
Kordell Consultants Ltd
Isle of Man
2009.03 - 2010.02
- PA to Financial Director and first point of contact for the office (receptionist).
- Acquisition and organising of all of AML paperwork.
- Financial duties included lodgements, chasing debts, comparing utility and providers when setting up firm.
- All Administrative duties of a small office such as typing letters and updating systems.
Administrator/ Resourcer
Executive Recruitment Services
London
2008.04 - 2009.02
- Administration duties, greeting clients and customers. Dealing with large call volume.
- Pre-screening candidates (Phone and Skype) and drafting reports to send to clients.
- Stripping leads, backfill and managing team of three resourcers for urgent roles.
- Resourcing for individual consultants within the legal, charity and engineering sector.
English Production Officer- Home Information Packs
One Search Direct
Glasgow
2005.06 - 2007.11
- Proofreading data and investigating issues on land registry site and maps.
- Producing HIP's for residential properties in the English market within 5 days.
- Coordinating remote staff, collating information and interpreting the data to fit requirements.
Education
BSc Diploma - Politics
University of Glasgow Caledonian
2005-01
GCSE Qualifications - 1x A, 7x B and 3 x C
Our Lady and St Patrick's College, Knock
2001-01
A Levels - Politics- C & History- E
Our Lady and St Patrick's College, Knock
Custom
- 2010-05-01, City and Guilds Diploma II in IT with SAGE-Distinction
- 1998-06-01, RSA Part 1 Word Processing - Passed
Timeline
Customer Service Manager
Peak Accounting Solutions
2020.02 - Current
IP Administrator
Allen & Overy LLP
2019.07 - 2020.01
Administrative Assistant
Marie Curie
2019.01 - 2019.07
Senior Clerical Officer
Human Resources, Education Authority
2016.08 - 2018.12
Self Employed Resourcing
Inverni Consulting
2015.10 - 2016.08
Senior Property Facilities Coordinator
UK Mission Enterprise
2013.11 - 2015.09
Personal Assistant to Director
Darragh Fund Services
2012.10 - 2013.10
Assistant Relocation Consultant- UK Agent
Crown Relocation
2011.04 - 2012.10
Administrative Assistant
Kordell Consultants Ltd
2009.03 - 2010.02
Administrator/ Resourcer
Executive Recruitment Services
2008.04 - 2009.02
English Production Officer- Home Information Packs
One Search Direct
2005.06 - 2007.11
BSc Diploma - Politics
University of Glasgow Caledonian
GCSE Qualifications - 1x A, 7x B and 3 x C
Our Lady and St Patrick's College, Knock
A Levels - Politics- C & History- E
Our Lady and St Patrick's College, Knock