Summary
Overview
Work History
Education
Skills
Timeline
Generic

Divya Sushmitha Regidi

Software Quality Assurance Associate
Goodmayes,RDB

Summary

Customer-oriented as Software Quality Assurance Associate with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Hard-working as Customer Service Manager and Sales Operator with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Manager

Ladbrokes Coral
Tottenham
04.2025 - Current
  • Raised company reputation with high-quality customer care.
  • Cultivated a productive work culture by encouraging teamwork.
  • Promoted products effectively to increase sales.
  • Demonstrated leadership skills in managing diverse teams.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Sales Operator

Calendar Club
Watford
10.2024 - 01.2025
  • Pioneered sales tactics, resulting in a surge of new customers.
  • Negotiated deals with potential buyers, securing profitable agreements.
  • Monitored stock levels to prevent shortages during peak shopping periods.
  • Collaborated with team members to meet sales targets.
  • Built strong client relationships through excellent customer service and consistent follow-up on inquiries.

Software Quality Assurance Tester

Telus International
Delhi
11.2022 - 10.2024
  • Streamlined test processes through automation tools for increased efficiency.
  • Maintained open lines of communication with stakeholders throughout testing process ensuring alignment with business requirements.
  • Conducted end-user testing to improve user experience.
  • Prioritised tasks effectively, leading to timely project completion.
  • Implemented strategic QA methodologies, enhancing project outcomes.
  • Identified bugs in software for early rectification.
  • Executed test cases, resulting in improved product standards.
  • Improved software quality by developing and executing comprehensive test plans and cases.

Education

Bachelor of Science - Electronics and Communications Engineering

MVGR college of engineering
India
07.2016 - 06.2020

Master of Science - Artificial Intelligence and Data Science

University Of East London
London
09.2024 - Current

Skills

Reporting and documentation

undefined

Timeline

Customer Service Manager

Ladbrokes Coral
04.2025 - Current

Sales Operator

Calendar Club
10.2024 - 01.2025

Master of Science - Artificial Intelligence and Data Science

University Of East London
09.2024 - Current

Software Quality Assurance Tester

Telus International
11.2022 - 10.2024

Bachelor of Science - Electronics and Communications Engineering

MVGR college of engineering
07.2016 - 06.2020

Similar Profiles

CREATE PROFILE
Divya Sushmitha RegidiSoftware Quality Assurance Associate