Paul Lewis
Inverness,Highland
Summary
Experienced professional with expertise in customer service, safe passenger transport, and revenue collection processes. Demonstrates strong adaptability under pressure, resilience in high-traffic situations, and proficiency in navigating passenger conflicts while ensuring privacy boundaries and public safety. Skilled in time management, geographical navigation, vehicle maintenance understanding, and the use of taxi apps to optimise operations. Adept at complaint resolution through engaged listening and teamwork, with a commitment to maintaining personal grooming standards and delivering exceptional service. Career focus includes enhancing operational efficiency and fostering positive customer experiences within dynamic environments.
Reliable and friendly individual seeking to transition into customer-focused role. Possesses strong communication and navigation skills, paired with keen sense of responsibility and time management. Committed to providing safe and punctual service, aiming to excel in Customer Service role.
Overview
36
36
years of professional experience
6
6
years of post-secondary education
Work history
Taxi Driver
City Taxis
Inverness, Highland
2003.11 - Current
- Executed financial transactions for fare collection with precision, ensuring accuracy
- Facilitated comfortable journeys for elderly or disabled passengers through dedicated support
- Interacted with dispatchers to ensure clarity on pick-up locations and manage potential delays.
- Navigated challenging driving conditions during adverse weather to guarantee passenger safety.
- Optimised passenger comfort by ensuring consistently clean and well-organised vehicle interiors.
- Logged daily records detailing work hours, fares collected, and distance travelled.
- Navigated demanding situations during peak hours, upholding exceptional service quality.
- Executed passenger transport services to preferred destinations, achieving positive feedback from customers.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Employed personal navigation knowledge and GPS application to establish shortest routes.
- Accepted and organised work requests using company app.
- Presented company systems and processes to support training of new drivers.
- Sustained high service standards to cultivate customer loyalty.
- Facilitated customised scheduling to fulfil company and customer expectations.
Customer service manager
Focus DIY
Inverness, Highland
1990.01 - 2003.05
- Devised strategies to improve customer engagement.
- Resolved complaints efficiently, fostering customer loyalty.
- Ensured business objectives met through strategic planning.
- Streamlined processes for improved team efficiency.
- Executed personal development programmes to elevate staff capabilities and satisfaction.
- Evaluated processes and practices consistently to meet business goals.
- Organised staff rotas to fulfil customer demands while adhering to budget constraints.
- Managed challenging situations to ensure customer satisfaction.
- Improved operational efficiency by identifying areas of improvement.
- Demonstrated leadership skills in managing diverse teams.
Education
Milford Haven Secondary School
Milford Haven, Pembrokeshire 1976.09 - 1982.07
Skills
- Professional customer engagement
- Revenue collection process
- Adaptability under pressure
- Navigate passenger conflicts
- Privacy boundary respect
- Understanding public safety
- Adaptive work hours
- Performance driving techniques
- Time management
- Complaint resolution
- Engaged listening
- Traffic laws knowledge
- Resilience in high-traffic situations
- Safety evaluation and action
- Use of taxi apps
- Taxi regulations comprehension
- Credit card transactions
- Geographical navigation
- Personal grooming and hygiene
- Adaptable to changing routes
- Vehicle maintenance understanding
- Patience and resilience
- Safe passenger transport
- Customer Service
- Mental arithmetic
- Fast study
- Teamwork and self-management
Timeline
Taxi Driver
City Taxis
2003.11 - Current
Customer service manager
Focus DIY
1990.01 - 2003.05
Milford Haven Secondary School
1976.09 - 1982.07