Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derek Owens

Belfast,Antrim

Summary

Reliable and friendly individual seeking to transition into customer-focused role. Possesses strong communication and navigation skills, paired with keen sense of responsibility and time management. Committed to providing safe and punctual service, aiming to excel in any role role.

Seasoned professional in passenger transportation industry with focus on delivering safe and timely services. Mastery in route planning and traffic regulation compliance ensures unrivalled customer satisfaction. Committed to maintaining vehicle condition and cleanliness, promoting comfortable and enjoyable rides.

Offering strong customer service skills and reliable, calm approach under pressure. Knowledgeable about city navigation and time management. Ready to use and develop communication, problem-solving, and organisational skills in any role.

Experienced Taxi Driver with friendly approach and track record of providing safe, timely journeys. Known for excellent customer service, maintaining vehicles in top condition, and navigating efficiently through busy urban areas. Proven ability to handle varied passenger needs, ensuring satisfaction and repeat business.

Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service. Uses exceptional time-management and navigation skills to maximise routes.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

32
32
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Taxi Driver

Value Cabs
Belfast, Antrim
09.2014 - 03.2025
  • Handled high pressure situations during peak hours, maintaining excellent service standards.
  • Maintained safety by adhering to road regulations and traffic laws.
  • Assisted with luggage handling, enhancing the customer experience.
  • Ensured timely arrivals for client appointments by utilising advanced navigational skills.
  • Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
  • Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
  • Provided support for elderly or disabled passengers, ensuring a comfortable journey.
  • Managed difficult driving conditions during inclement weather to ensure passenger safety.
  • Transported passengers to desired destinations, resulting in satisfied customers.
  • Communicated effectively with dispatchers about pick-up locations or potential delays.
  • Used knowledge of local area to suggest tourist spots or restaurants to passengers.
  • Achieved smooth rides by driving carefully and defensively at all times.
  • Documented daily logs detailing work hours, fares collected and distance travelled.
  • Selected most appropriate route, accounting for weather and road closures.
  • Maintained clean, well-functioning vehicle through regular attention and care.

Painter & Decorator

Owens Decorators
Belfast, Antrim
07.1993 - 08.2014
  • Created textured effect on walls with specialist brushes and tools for added depth in interior design projects.
  • Ensured safety compliance by effectively using protective equipment during all stages of painting process.
  • Secured external areas with drop cloths; prevented messes from damaging surrounding property during outdoor painting jobs.
  • Maintained cleanliness of work area throughout project duration, minimised disruption to client's daily routine.
  • Completed jobs within agreed timeframe, avoided unnecessary delays or disruptions.
  • Removed old paint via scraping or power washing prior to new application; prepared surfaces appropriately for best results.
  • Achieved smooth finish by applying paint with roller and brush techniques.
  • Transported necessary tools to various sites whilst ensuring their secure storage when not in use.
  • Cleaned painting tools post-job completion, prolonged tool lifespan and optimised future performance.
  • Improved property aesthetics for increased customer satisfaction through expert application of decorative paint finishes.
  • Painted indoor areas such as hallways, bathrooms and lobbies.
  • Refreshed walls, doors and trims with strict attention to detail.
  • Stripped old wallpaper and old paint.
  • Operated power and hand tools in a safe and effective manner.
  • Cleaned up floors, painting tools and supplies to remove excess and spilt paint.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
  • Taped around windows and fixtures prior to painting walls.
  • Disposed of hazardous materials safely in line with COSHH.
  • Maintained painting tools through regular cleaning, care and maintenance for optimum performance and reliability.

Education

GCSEs - Maths, English

Forth Bridge High School
Belfast
09.1987 - 05.1992

Access NI - Protection

Access NI
Belfast

NVQ Level 3 - City & Guilds

NVQ
Belfast
09.1992 - 05.1995

Skills

  • Strong Communication Skills
    I possess excellent written and verbal communication skills, enabling me to effectively communicate with diverse groups, including community members, government officials, and other stakeholders I am confident in presenting ideas, drafting clear reports, and engaging in meaningful discussions
  • Project Management
    I have experience in managing projects from inception to completion, ensuring deadlines are met, budgets are adhered to, and objectives are achieved My ability to prioritize tasks, delegate responsibilities, and lead cross-functional teams has been key to the successful execution of numerous initiatives
  • Problem-Solving and Critical Thinking
    I excel at analyzing complex situations, identifying issues, and proposing viable solutions I approach problems with creativity and logic, always striving for outcomes that benefit the community and align with the city’s goals and values
  • Community Engagement
    I have a strong passion for engaging with community members to understand their needs and concerns Whether through surveys, public meetings, or outreach programs, I ensure that all voices are heard and that feedback is incorporated into policy and decision-making processes
  • Knowledge of Local Government Operations
    I have a solid understanding of local government structure, processes, and policies This includes familiarity with zoning laws, budget processes, public service programs, and the legal frameworks that guide city operations
  • Collaboration and Teamwork
    I am highly collaborative and work well in team settings, recognizing the value of diverse perspectives in driving positive change I have built strong working relationships with colleagues, community leaders, and external partners to achieve shared goals
  • Technology Proficiency
    I am proficient in using various software and digital tools, including Microsoft Office Suite, project management tools, data analytics programs, and customer relationship management (CRM) systems I am also adaptable to learning new technologies quickly
  • Customer Service and Conflict Resolution
    With my experience in customer service roles, I am skilled at resolving conflicts and addressing community concerns in a respectful and professional manner I maintain a calm and diplomatic approach, even in challenging situations, to find mutually beneficial solutions
  • Attention to Detail and Organizational Skills
    I am highly organized, with a strong attention to detail Whether managing public records, coordinating events, or preparing reports, I ensure accuracy and timeliness in all tasks
  • Commitment to Diversity, Equity, and Inclusion
    I am deeply committed to fostering an inclusive environment and promoting policies that ensure equitable access to resources and opportunities for all residents I understand the importance of addressing systemic inequalities and am dedicated to creating a community where everyone feels valued

Certification

Driving Licence

Enhancing Performing Individual in Boxing Coaching

Enhanced Child Protection Certificate

Timeline

Taxi Driver

Value Cabs
09.2014 - 03.2025

Painter & Decorator

Owens Decorators
07.1993 - 08.2014

NVQ Level 3 - City & Guilds

NVQ
09.1992 - 05.1995

GCSEs - Maths, English

Forth Bridge High School
09.1987 - 05.1992

Access NI - Protection

Access NI

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Derek Owens