Christian Reece Pengelly
London,London
Summary
Personable, educated and hardworking property manager
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Head of Property Management
Dexters Estate Agents
London
2023.10 - Current
Manage a team of 5 people
Manage a portfolio of circa 500 properties
Conduct inspections and compile reports
Ensure compliance across the portfolio
Chase and manage rent arrears
Manage spreadsheets to keep track of KPIs
Conflict resolution
Negotiate deposit releases
Complaint handling
Team Manager
Dexters Estate Agents
London
2022.11 - 2023.10
Managed a team of 4 people
Managed a portfolio of 400 properties
Senior Property Manager
Dexters Estate Agents
London
2022.03 - 2022.11
Managed 500 properties in a team of 5 people
Assisted junior members of staff
Chased unpaid rents
Helped to ensure compliance of the portfolio
Conducted inspections and compiled reports
Lettings Manager
Dexters Estate Agents
Hammersmith, London
2021.01 - 2022.03
Responsible for new business in an office grossing £500,000
Managed a team of 4
Managed spreadsheets to track KPIs
Negotiate fees and tenancies with landlords
Complaint handling
Lettings Manager
Fletchers Estate Agents
Brook Green, London
2018.01 - 2020.12
Responsible for new and relet business
Managed a team of 3
Office turnover £300,000 per annum
Complaint handling
Managed spreadsheets to track KPIs
Assistant Manager
Fletchers Estate Agents
Brook Green
2017.01 - 2017.12
Lead negotiator with a focus on assisting with new business
Helped train junior staff
£200,000 personal fees during this year
Senior Lettings Consultant
Chard Estate Agents
Brook Green, London
2016.01 - 2016.12
Negotiated lets
£150,000 personal fees
Senior Lettings Consultant
Dexters
Streatham, London
2015.01 - 2015.12
Lettings Consultant
Dexters
Streatham, London
2014.03 - 2014.12
Education
Bachelor of Science - Psychology
Staffordshire University
Stoke-on-Trent 2010.09 - 2013.09
Skills
Expert knowledge of AST and associated letting legislation including council licencing schemes
Fluid communication skills both in writing and verbally
Competent computer skills, knowledge of excel, Google sheets, Word, Gmail, file conversion etc
Quality complaint handling
Intricate knowledge of the west London lettings market and key locations
Accomplishments
Customer Service Individual of the year 2023 - Dexters Estate Agents
Most Improved Lettings Office of the year 2016 - Dexters Estate Agents
Affiliations
- Football, both playing and spectating
- Badminton
- Padel
- Tennis
Date of Birth
01/03/1992
Timeline
Head of Property Management
Dexters Estate Agents
2023.10 - Current
Team Manager
Dexters Estate Agents
2022.11 - 2023.10
Senior Property Manager
Dexters Estate Agents
2022.03 - 2022.11
Lettings Manager
Dexters Estate Agents
2021.01 - 2022.03
Lettings Manager
Fletchers Estate Agents
2018.01 - 2020.12
Assistant Manager
Fletchers Estate Agents
2017.01 - 2017.12
Senior Lettings Consultant
Chard Estate Agents
2016.01 - 2016.12
Senior Lettings Consultant
Dexters
2015.01 - 2015.12
Lettings Consultant
Dexters
2014.03 - 2014.12
Bachelor of Science - Psychology
Staffordshire University
2010.09 - 2013.09