Personable, educated and hardworking property manager
Manage a team of 5 people
Manage a portfolio of circa 500 properties
Conduct inspections and compile reports
Ensure compliance across the portfolio
Chase and manage rent arrears
Manage spreadsheets to keep track of KPIs
Conflict resolution
Negotiate deposit releases
Complaint handling
Managed a team of 4 people
Managed a portfolio of 400 properties
Managed 500 properties in a team of 5 people
Assisted junior members of staff
Chased unpaid rents
Helped to ensure compliance of the portfolio
Conducted inspections and compiled reports
Responsible for new business in an office grossing £500,000
Managed a team of 4
Managed spreadsheets to track KPIs
Negotiate fees and tenancies with landlords
Complaint handling
Responsible for new and relet business
Managed a team of 3
Office turnover £300,000 per annum
Complaint handling
Managed spreadsheets to track KPIs
Lead negotiator with a focus on assisting with new business
Helped train junior staff
£200,000 personal fees during this year
Negotiated lets
£150,000 personal fees
Expert knowledge of AST and associated letting legislation including council licencing schemes
Fluid communication skills both in writing and verbally
Competent computer skills, knowledge of excel, Google sheets, Word, Gmail, file conversion etc
Quality complaint handling
Intricate knowledge of the west London lettings market and key locations
Customer Service Individual of the year 2023 - Dexters Estate Agents
Most Improved Lettings Office of the year 2016 - Dexters Estate Agents
01/03/1992