Christian Javate
Croydon,United Kingdom
Summary
Detail-oriented professional with expertise in Microsoft Excel, Sage, and Microsoft Office, complemented by proficiency in Cerner and the Electronic Referral System (ERS). Demonstrates strong organisational skills and a keen ability to manage tasks efficiently using MS Outlook. Committed to leveraging technical skills to enhance operational efficiency and support career growth within dynamic environments.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Assistant Patient Pathway Coordinator
Croydon University Hospital
Croydon
2025.01 - 2026.03
- Lead the management of patient referrals from receipt to treatment, scheduling new and follow-up appointments to maximise clinician capacity and meet RTT performance targets.
- Proactively monitor 18-week Referral to Treatment (RTT) pathways, validating Patient Tracking Lists (PTLs) and taking corrective action to prevent breaches.
- Coordinate diagnostics and investigations across departments and external trusts to ensure results are available in advance of consultations and elective admissions.
- Arrange pre-operative tests and communicate key non-clinical information to patients, ensuring smooth surgical pathways and reduced last-minute cancellations.
- Manage high-volume inboxes, telephone queries, and DNAs, resolving issues promptly to maintain service efficiency and patient satisfaction.
- Escalated complex pathway risks appropriately while maintaining high standards of data quality and compliance.
- Trained and supported new staff, allocating workload based on urgency and departmental priorities to maintain operational flow.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Analysed and resolved complex resource management issues for optimised scheduling.
Patient Pathway Support (Admin)
Croydon University Hospital
Croydon
2024.03 - 2025.01
- Processed and logged referrals and incoming correspondence accurately to support timely pathway progression.
- Booked and rescheduled appointments in line with RTT targets, working closely with clinicians to optimise clinic capacity and reduce waiting times.
- Maintained and updated patient records using Cerner and Trust systems, ensuring accuracy, confidentiality, and data integrity.
- Prepared clinic documentation and ensured availability of medical records to support efficient consultations.
- Responded to patient and clinician queries professionally, delivering high-quality customer service in a fast-paced healthcare environment.
- Updated Trust systems with real-time pathway status to ensure transparency and performance monitoring.
Customer Delivery Driver
Tesco Fulfilment Centre
Croydon
2023.09 - 2024.03
- Delivered exceptional customer service while meeting strict time-sensitive delivery schedules and performance targets.
- Managed route planning efficiently to ensure punctual deliveries and high customer satisfaction.
- Accurately handled invoices, payments, and delivery documentation, maintaining accountability and compliance standards.
Marketing Campaign Executive
Account Media
London
2022.06 - 2022.10
- Managed end-to-end client marketing campaigns, delivering multiple projects within strict deadlines and performance KPIs.
- Analysed and manipulated large datasets using advanced Excel functions (LOOKUPs, Macros, Pivot Tables), increasing reporting efficiency by 25%.
- Produced data-driven presentations to support strategic client decision-making.
- Conducted quality assurance checks prior to campaign publication, achieving 100% client satisfaction.
- Verified and updated lead databases through direct outreach and LinkedIn research, improving data accuracy and reducing record errors.
Shopfloor Assistant
Selco Builders Warehouse
London
2021.05 - 2022.05
Stock controller
Tesco
Purley
2016.09 - 2016.11
Sales Assistant
Sports Direct
Croydon
2016.04 - 2016.08
Education
Bachelor of Arts (Hons) - Business and Management
Middlesex University
Hendon 2017.10 - 2020.07
BTEC Level 3 Extended Diploma - Business Studies
Coulsdon Sixth Form College
London07.2017
High School -
St Mary's Catholic High School/ Sixth Form
Croydon 2009.09 - 2015.07
Skills
- Microsoft Excel
- Sage
- Microsoft Office
- Cerner
- Electronic referral System (ERS)
- MS Outlook
Certification
- The Microsoft Project, Udemy - January 2023
- The Microsoft Excel Analyst Bootcamp, Udemy - May 2022
- The complete SQL Bootcamp, Udemy - February 2022
- Fundamentals of Referral to treatment (RTT) - May 2024
Timeline
Assistant Patient Pathway Coordinator
Croydon University Hospital
2025.01 - 2026.03
Patient Pathway Support (Admin)
Croydon University Hospital
2024.03 - 2025.01
Customer Delivery Driver
Tesco Fulfilment Centre
2023.09 - 2024.03
Marketing Campaign Executive
Account Media
2022.06 - 2022.10
Shopfloor Assistant
Selco Builders Warehouse
2021.05 - 2022.05
Bachelor of Arts (Hons) - Business and Management
Middlesex University
2017.10 - 2020.07
Stock controller
Tesco
2016.09 - 2016.11
Sales Assistant
Sports Direct
2016.04 - 2016.08
High School -
St Mary's Catholic High School/ Sixth Form
2009.09 - 2015.07
BTEC Level 3 Extended Diploma - Business Studies
Coulsdon Sixth Form College