Christian Elises
Lincoln,Lincolnshire
Summary
- Senior Specialist Technical Support with strong history in teamwork with high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background on Field Troubleshooting, Raw data analyzing/reporting, customer service, quality inspection and testing.
- Having a total of 13 years experience in Integrated Mobile Support
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Care support worker
Trust Homecare Solution Limited
Lincoln, Lincolnshire
01.2025 - Current
- Attended to basic medical needs, ensuring prompt professional attention when required.
- Conducted regular checks throughout night shifts ensuring the safety of residents.
- Assisted with housekeeping tasks, creating a tidy environment conducive to healing.
- Documented all care provided accurately, improving communication amongst team members.
- Promoted a positive attitude among co-workers fostering an agreeable work atmosphere.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Ran community programmes to limit further client intervention and follow-up care.
Technical specialist
Future for Modern Products SAMSUNG KSA partner
Jeddah, Saudi Arabia
05.2023 - 07.2024
- Preparing the necessary tools and materials for weekly use by all technicians in a service branch.
- Collecting and maintaining Technical Bulletins.
- Provide good and correct customer service at all times.
- Receives and attends to the customer's repair concern, whether through phone, walk-in, or email.
- Trainer for new technicians from Level 1 to Level 4.
- Collecting swapped units and used spare parts for the Material Return Centre (MRC) report.
- Monitoring Customer Service Report (CSR) progress of troubleshooting, and append initial cost estimates for customers when necessary.
- Examine the unit and observe its operation until an initial suspicion is developed. Assemble/disassemble and perform further checks using electronic hand tools, prescribed testers, and software.
Electronics maintenance technician
Enjaz AlJazeera For Communication
Jeddah, Saudi Arabia
01.2022 - 03.2023
- Analyse data and create information in the form of reports.
- Analyse the data to identify key issues, trends, and observations for the attention of management.
- Provide assistance and support to our Buying Teams.
- Assist in the identification, development, and evolution of KPIs.
- Performed routine checks for equipment functionality.
- Improved operational efficiency with regular maintenance tasks.
- Tested system components after repairs for total assurance of proper functioning.
Technical specialist (Mobile Technician)
Future for Modern Products SAMSUNG KSA Partner
Jeddah , Saudi Arabia
12.2013 - 12.2021
- Enhanced system performance by implementing new technical strategies.
- Developed software solutions for improved productivity.
- Achieved optimal network functionality with rigorous troubleshooting.
- Conducted comprehensive system analyses to identify potential improvements.
- Support to strengthen advance preparation of service, and enhance service expertise of new and existing technicians/receptionists in the company by providing online/onsite training, and distributing contents of a guide for a new product and function.
- Supported to minimise customer dissatisfaction resulting from service failure by analysing and monitoring repetitive repairs and multiple defects.
- Support to reduce service costs by analysing why an expensive part is used, developing an improvement measure, and expanding unit repair.
- Works on assignments or tasks that are routine or semi-routine in nature, following established procedures on work, or per instructions provided.
- Embodying a strong sense of purpose and results-orientation that propels team and organisational goals forward, overcoming challenges and obstacles to ensure successful task or project completion.
- Analyse and monitor the status of an issue. Analyse how the issue is being resolved, and analyse its effectiveness.
Mobile phone technician
Solid Electronics Corporation
Balintawak, Manila, Philippines
07.2011 - 11.2013
- Identifying hardware and software solutions.
- Troubleshooting technical issues, diagnosing, and repairing faults.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem, and providing timely and accurate customer feedback.
- Kept abreast of latest industry developments, integrated new techniques into daily tasks.
- Performed diagnostic tests on devices to identify problems, applied appropriate solutions accordingly.
- Carried out detailed inspections of damaged devices, provided accurate quotes for repair costs.
- Maintained a clean workspace and followed safety precautions to reduce risk of accidents or damage to devices.
- Demonstrated expertise in handling high-pressure situations calmly, delivered exceptional results consistently.
- Tested repaired devices and confirmed correct functionality with no new issues.
Education
Higher National Diploma - Electronics and Telecommunication Technology
Paniqui Institute of Technology
Paniqui, Tarlac, Philippines 08.2009 - 04.2011
Skills
- Technical leadership
- Customer support needs assessment
- Troubleshooting proficiency
- Proficiency in SVC Partner Commissioning
- Communication, Problem Solving, and Time Management Skills
- Excel worksheet, raw data analysing, charting
- Quick Learner
- Computer-literate
- Multitasking in technical operations
- Software update installation
- Technical documents comprehension
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Affiliations
- Loves to play Chess and Basketball
Accomplishments
- Most Productive Technician for MyPhone on year 2012
- Best HHP Technician on year 2021
Certification
- SAMSUNG Mobile Level 3 Technical certificate
SAMSUNG MENA RHQ, Saudi Arabia
2020-2022
- SAMSUNG Mobile Level 2 Technical certificate
SAMSUNG MENA RHQ, Saudi Arabia
2019-2020
- NATIONAL CERTIFICATE II in Consumer Electronics Servicing
Tarlac, Philippines
2011-2016
Languages
English
Advanced
Arabic
Advanced
Timeline
Care support worker
Trust Homecare Solution Limited
01.2025 - Current
Technical specialist
Future for Modern Products SAMSUNG KSA partner
05.2023 - 07.2024
Electronics maintenance technician
Enjaz AlJazeera For Communication
01.2022 - 03.2023
Technical specialist (Mobile Technician)
Future for Modern Products SAMSUNG KSA Partner
12.2013 - 12.2021
Mobile phone technician
Solid Electronics Corporation
07.2011 - 11.2013
Higher National Diploma - Electronics and Telecommunication Technology
Paniqui Institute of Technology
08.2009 - 04.2011
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