Christian Ajah
HATFIELD,Hertfordshire
Summary
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload. Compassionate healthcare professional with experience providing quality patient support. First Aid and CPR trained.
Dedicated customer service with highly effective in undertaking administrative and programmed management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach. Customer-oriented service with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Healthcare support worker
Priory Hospital
Enfield, Greater London
06.2025 - Current
- Documented patient observations accurately for healthcare team's reference.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Facilitated social activities for patients, boosting morale and wellbeing.
- Provided emotional support for patients and their families during difficult times.
- Provided companionship and emotional support to distressed or lonely residents.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Assisted medical staff with routine clinical procedures, enhancing efficiency.
Warehouse operative
CTRG
HATFIELD, Hertfordshire
11.2023 - 05.2025
- Facilitated smooth workflow by promptly processing incoming stocks.
- Sorted materials into appropriate areas for easy access and organisation.
- Packed orders for timely dispatch to customers and retail outlets.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Reduced damages with careful handling and storage of fragile items.
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Inspected goods upon arrival, reported any discrepancies or damages.
Healthcare support worker
Holy Cross Mission Hospital
Owerri, Imo State
01.2019 - 09.2023
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained strict confidentiality of information regarding patients.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimized patient care.
- Optimized patient satisfaction through compassionate, considered care and communication.
Customer service representative
First Bank Of Nigeria PLC
Umuahia, Abia
07.2013 - 12.2018
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Listened actively to offer accurate information and best solution to their needs.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
Higher National Diploma - Computer Science
Abia State Polytechnic
Aba 08.2008 - 08.2013
Skills
- Patient handling and positioning
- Elderly care
- Personal care assistance
- Calm under pressure
- Safeguarding
- Ethical decision making
- Clinical communication
- Patient hygiene management
- Patient risk management
- Social care
- Healthcare operations
- Community engagement
- Nursing care
- End Of Life Care
- Meal preparation
- Patient transport
- Activities of Daily Living
- Patient relationship building
Certification
Mandatory Health Care Training 2024
Florence Academy Online Healthcare Trainings 2024
Timeline
Healthcare support worker
Priory Hospital
06.2025 - Current
Warehouse operative
CTRG
11.2023 - 05.2025
Healthcare support worker
Holy Cross Mission Hospital
01.2019 - 09.2023
Customer service representative
First Bank Of Nigeria PLC
07.2013 - 12.2018
Higher National Diploma - Computer Science
Abia State Polytechnic
08.2008 - 08.2013