CHRISTAN ASAITHAMBI
Leicester,Leicestershire
Summary
Highly motivated and tech-savvy individual pursuing a master’s in international management with a bachelor’s in business administration and strong software proficiency. Skilled in various IT tools, including Microsoft Windows, Microsoft Office, Adobe Suite, and SAP, with a keen eye for editing and video making. Possessing exceptional communication, customer service, and problem-solving abilities from experiences in sales, marketing, and volunteer roles. Proven talent in teamwork and time management, demonstrated by successfully leading teams and managing shop operations. Seeking to leverage academic knowledge and practical skills to excel.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Volunteer
Cloud 9 Desserts
Leicester
01.2023 - 04.2023
- Manage opening and closing of the shop
- Control cash flow at the end of the day and carry out stock control
- Managing and delegating tasks to staff members, up to 4 staff members on shift
- Supervise new starters and assist the manager in recruiting new staff by short listing applicants and sitting in on face-to-face interviews
- Maintaining accurate knowledge of food, hygiene and allergies following strict government guidelines while preparing orders for customers in stores and online
- Assisting customers in choosing desserts and making recommendations based on their preferences
- Building rapport with customers and dealing with customers queries and complaints while serving customers in a fast-working environment.
Summer Intern
Kali Aerated Water Works Pvt Ltd
India
05.2022 - 07.2022
- Worked In IT Department
- Helped users with technical issues, resolving issues quickly to reduce downtime and improve user experience
- Collaborated with teams to ensure that IT solutions and systems were implemented smoothly
- When necessary, I acted as a resource for colleagues, providing technical guidance and training
- Provided efficient Windows installation and support for end-user devices
- Working on sales report every week
- Handled data entry work using SAP and Excel software
- Worked productively with team members to achieve common goals.
- Analyzed the brand awareness of the company through the people in and around Chennai which helped them to increase their opportunities for improving their sales.
- Maintained orderly files with updated, easily accessible information for staff.
Marketing Executive
Bharti Airtel
India
09.2021 - 03.2022
- Handling all major technical issues and other network problems throughout the day
- Providing customers with information on tariff plans, resolving queries and network problems
- Processing sales by phone and building a rapport with each customer to ensure customer satisfaction
- Working towards achieving weekly sales targets and always bringing innovative ideas to ensure targets are met
- Demonstrating and explaining tariff plans and extra services according to customers’ preferences.
- Identified new customer segments and target audiences to expand reach.
- Optimised sales methods to best engage, acquire and retain customers.
Tech Support
TICFIBER
India
06.2021 - 07.2021
- A proactive approach to providing high-quality service and assisting/supporting customers in resolving internet issues
- Resolving customer network issues and problems remotely
- Establishing customers’ needs and wants and resolving queries such as network issues, technical issues
- Working towards achieving sales targets and always bringing innovative ideas to ensure targets are met
- Worked well under pressure in fast-paced work environments during the COVID-19 period
- Ensuring the best internet experience for customers by installing routers, modems, and other devices in an efficient way
- Handling all major technical issues and other network problems throughout the day.
- Demonstrated exceptional systems knowledge when handling tech support queries.
Education
Masters in international management - Management
University Of Leicester
Leicester 09.2022 - 09.2023
Bachelor of Business Administration -
Madras University
Chennai,India 06.2019 - 05.2022
Skills
- Self-motivated
- Problem-solving
- Knowledge of Adobe Photoshop
- Knowledge of Microsoft Office 365
- Microsoft Windows 10 Professional (Installation and Configuration)
- Customer service expert
- Customer-focused
- Accounting
- Team building
- Communication skills
- Time management
- Marketing
- Social media marketing
- Leadership
- Desktop support
- Data entry
- Network troubleshooting
- Remote support
- Technical issues analysis
- Hardware upgrades
- Anti-virus knowledge configuration
- Application installations
- Printer support
Timeline
Volunteer
Cloud 9 Desserts
01.2023 - 04.2023
Masters in international management - Management
University Of Leicester
09.2022 - 09.2023
Summer Intern
Kali Aerated Water Works Pvt Ltd
05.2022 - 07.2022
Marketing Executive
Bharti Airtel
09.2021 - 03.2022
Tech Support
TICFIBER
06.2021 - 07.2021
Bachelor of Business Administration -
Madras University
06.2019 - 05.2022
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