Christ-Marie Nangban
London,City of London
Summary
Energetic Hostess with 5 years of success in enhancing patient experiences and guaranteeing patient satisfaction in a food service setting. Courteous and friendly when communicating with patients, sharing information about their meals or concerns. Constantly finding new ways to exceed customers' expectations with personalized service
who also focuses on delivering the highest standards of customer service to patients and thinks critically with a can-do attitude for successful catering options.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Ward Hostess
Newham Surgical Hospital (Selective Recruitment)
East End of London, London Borough of Newham
11.2020 - Current
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Took accurate patient orders and relayed information to the kitchen about preferences, requests, or allergens.
- Maintained excellent guest satisfaction by providing attentive, proactive, and helpful service.
- Memorised complete menu and offered patients knowledgeable suggestions.
- Understood and adhered to food safety and hygiene regulations.
- Polished glasses and cutlery to pristine standards.
- Greeted patients, presented menus, and shared information about available special items.
- Listened to patient complaints and worked with kitchen staff or management to promptly resolve issues.
- Assisted kitchen staff with food prep, dishwashing, and plating food.
- Accurately took orders, making menu recommendations as appropriate.
- Advised on food and drink choices based on patients' preferences.
- Prepared food in line with recipe instructions and portioning standards.
- Anticipated patient requests and operational challenges with a forward-thinking mindset.
Ward Hostess
Whipps Cross Hospital (Selective Recruitment, LTD)
Walthamstow , East London
01.2020 - 04.2020
- Facilitated smooth running of kitchen areas by effectively stocking ingredients and preparing equipment.
- Conducted Food, Safety, and Health risk assessments in line with COSHH and HACCP.
- Performed kitchen porter duties, including unloading and checking deliveries.
- Established and maintained cleaning schedules in line with food safety and hygiene regulations.
- Maintained ventilation equipment to support a healthy food preparation environment.
- Practiced healthy and safety measures to comply with regulations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Cleaned, sanitised, and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served high volumes of patients in fast-paced service environments with exceptional customer care.
Ward Hostess
St Bartholomew's Hospital
W Smithfield , City of London
06.2019 - 01.2020
- Oversaw office supply orders and replenished stock for staff use.
- served tea and coffee, due to timesheet.
- prepare breakfast, food, and lunch for patients.
- Dinner and tea are served during the afternoon shift.
Education
BTEC Extended Diploma Level3 - Health and Social Care
Croydon College
London 09.2017 - 07.2019
Bachelor of Science Honours - Adult Nursing
Canterbury Christ Church University
Canterbury 09.2020 -
Skills
- Food preparation and safety
- Kitchen staff coordination
Languages
English
Fluent
French
Fluent
Timeline
Ward Hostess
Newham Surgical Hospital (Selective Recruitment)
11.2020 - Current
Bachelor of Science Honours - Adult Nursing
Canterbury Christ Church University
09.2020 -
Ward Hostess
Whipps Cross Hospital (Selective Recruitment, LTD)
01.2020 - 04.2020
Ward Hostess
St Bartholomew's Hospital
06.2019 - 01.2020
BTEC Extended Diploma Level3 - Health and Social Care
Croydon College
09.2017 - 07.2019
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