Chrisanthi Wasylyczyn
Ware,HRT
Summary
Dedicated Office Management Professional experienced in enhancing operational effectiveness and client relations. Delivered impactful customer service and improved processes through strategic planning and proactive communication. Focused on driving team success and achieving organisational goals through effective training, scheduling, and resource management.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work history
Facilities Service Planner
Mitie at GSK
Ware, Hertfordshire
2024.09 - Current
- Improved service delivery by effectively planning and scheduling resources planning for 9 teams daily
- Developed robust plans for maximised service output
- Utilised advanced software tools, enhancing accuracy in scheduling tasks.
- Coordinated with cross-functional teams for seamless service execution.
- Designed customised service plans catering to unique client needs and expectations.
- Streamlined processes for increased operational efficiency.
- Achieved customer satisfaction with meticulous attention to detail in service planning.
- Assured quality control in all phases of project implementation, achieving superb results.
- Executed detailed risk assessments, mitigating potential project threats.
- Leveraged industry best practices whilst developing efficient work schedules.
- Facilitated smooth communication, leading to improved team collaboration.
- Bridged gaps between teams by facilitating open lines of communication.
- Fostered positive work environment to boost employee morale and productivity.
senior leader in childrens home
double tree
harlow , essex
2022.10 - 2024.11
- Successfully delivered on tasks within tight deadlines with no overdue work orders or corrective work orders
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
Production Cleaner
mite at gsk
Ware, Hertfordshire
2023.11 - 2024.09
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or office buildings.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Maintained cleanliness in shared spaces, promoting a pleasant and well-organised environment for optimal functionality.
- Adapted to changing roles during staffing challenges, enhancing team productivity. during staff shortages demonstrating flexibility and commitment.
- Addressed customer requests and concerns promptly, enhancing overall satisfaction and experience.
Education
Diploma of Higher Education - child care
Herts regional college
ware 2005.09 - 2008.07
A-Levels - business studies
st marys catholic school
Bishop's Stortford, Hertfordshire 2003.09 - 2005.07
GCSEs - maths. english and science
st marys catholic school
Bishop's Stortford, Hertfordshire 2001.09 - 2003.07
Skills
- Building regulations knowledge
- Facilities budgeting
- Budget management
- Vendor management
- Staff training
- Spreadsheet creation
- Meeting management
- Data entry proficiency
- Proactive communication
- Time management efficiency
- Process improvement
- Organisational effectiveness
- Client management
- Client support
- Customer service excellence
- Relationship management
- Event coordination
- Persuasive presentation
- Constructive feedback
- Microsoft Office skills
- Office inventory
- Purchase order management
- Data entry skills
Accomplishments
while working at GSK Mitie, i have refieved numerous of awards for my outstanding works from the client in them recoganising I plan in my jobs well and follow through the job with open communication.
Timeline
Facilities Service Planner
Mitie at GSK
2024.09 - Current
Production Cleaner
mite at gsk
2023.11 - 2024.09
senior leader in childrens home
double tree
2022.10 - 2024.11
Diploma of Higher Education - child care
Herts regional college
2005.09 - 2008.07
A-Levels - business studies
st marys catholic school
2003.09 - 2005.07
GCSEs - maths. english and science
st marys catholic school
2001.09 - 2003.07