CHRIS WAGSTAFF
Huddersfield
Summary
I am a dedicated worker with a strong background in customer service. I regularly demonstrate exceptional communication skills, situational awareness, and staff supervision capabilities. Known for a positive attitude and am committed to fostering team collaboration and providing excellent service with a friendly demeanour.
Overview
11
11
years of professional experience
2025
2025
years of post-secondary education
Work history
Customer Delivery Manager
Transpennine Express
2025.06 - Current
- Delivered exceptional front line customer support to customers listening to concerns and answering questions.
- Handled ticketing issues promptly, preventing potential travel disruptions.
- Communicated with customers in place of dispatchers and conductors to ensure smooth operations within the company.
- Contributed to team performance by collaborating effectively with colleagues.
- Communicated with customers about railway and station safety ensuring safety for both customers and colleagues.
- Adapted to busy periods by efficiently managing multiple customers simultaneously.
- https://www.tpexpress.co.uk/
Bar Staff Member
Head of Steam
Huddersfield
2024.02 - 2025.05
- Worked effectively within a cohesive team to create a friendly atmosphere that customers enjoyed.
- Processed payments efficiently, using cash registers, and card payment systems accurately.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Maintained brand image by keeping neat personal appearance.
- Https://www.theheadofsteam.co.uk
Assistant Manager
The Steamhouse
Urmston, Manchester
2020.08 - 2022.08
- During my short time at the Steamhouse, I was quickly named Assistant Manager due to my previous experience.
- Ensured staff well-being and morale under the constraints of lockdown.
- Ensured staff and customer safety while following government rules.
- Whilst between managers, served as the main point of contact between staff and the owner, to ensure the bar was efficiently prepared and ready to reopen after lockdown.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Provided a valuable voice in staff meetings, acting as the main representative for members of staff who felt less comfortable speaking about issues they may have between staff, and/or management.
- Led a team of bartenders and support staff, fostering a collaborative work environment.
- Designated staff jobs based on their strengths to ensure a streamlined, efficient work environment.
Bar Supervisor
Urmston Mens Club
Urmston, Manchester
2018.08 - 2020.07
- Optimised customer experience, serving each guest with a sincere, positive, and enthusiastic attitude.
- Maintained brand image by keeping a neat personal appearance.
- Resolved customer complaints promptly, maintaining a positive atmosphere, and ensuring satisfaction.
- Directed staff in daily work assignments to help each achieve goals and uphold the restaurant's reputation.
- Https://urmstonmens.org/
Bar Staff
Urmston Men's Club
Urmston, Manchester
2015.07 - 2018.08
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Worked well within cohesive team to create friendly atmosphere customers enjoyed.
- Processed payments efficiently, using cash registers and card payment systems accurately.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Greeted new customers, answered initial questions and took drink orders.
- Https://urmstonmens.org/
Education
First Class Honours Degree - Drama
University of Huddersfield
HuddersfieldBTEC Level 3 - Sport
Wellacre Academy
Urmston, ManchesterSkills
- Communication
- Till and cash handling
- Professional attitude
- Positive attitude
- Customer service
- Punctual
- Organised and reliable
- Friendly demeanour
- Patience and tolerance
- Team collaboration
- Hospitality etiquette
- Cleanliness
- Staff supervision
- Basic computer literacy
- Situational awareness
- Outgoing personality
Personal Information
Age: 28
Timeline
Customer Delivery Manager
Transpennine Express
2025.06 - Current
Bar Staff Member
Head of Steam
2024.02 - 2025.05
Assistant Manager
The Steamhouse
2020.08 - 2022.08
Bar Supervisor
Urmston Mens Club
2018.08 - 2020.07
Bar Staff
Urmston Men's Club
2015.07 - 2018.08
BTEC Level 3 - Sport
Wellacre Academy
First Class Honours Degree - Drama
University of Huddersfield