Chris Pires
West Drayton,Middlesex
Summary
I'm a dedicated young professional, currently working as a customer service agent at Wilson James. I have completed my studies in BTEC IT extended certificate alongside BTEC E-Sports and BTECH Game Design in my college years. I also have completed my GCSE with decent grades in GCSE level Mathematics, English, Science, BTEC Travel and Tourism and Physical Education with an award given in recognition of outstanding effort in French in Year 9. I was an active member of the school football team and dedicated to both personal and professional development. A reliable team member with a personal nature and positive communication style, experienced in collaborating with team members to ensure the delivery of unrivalled customer support.
Overview
1
1
year of professional experience
Work History
Airport customer service agent
Wilson James
Hounslow, Greater London
09.2023 - Current
- Assisted passengers in navigating airport facilities, offering timely and accurate information.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Greeted customers with warmth and enthusiasm.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Barista trainee
SSP Starbucks
Hounslow, Greater London
06.2023 - 08.2023
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Followed food safety and hygiene requirements to protect guests.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Kept bar service areas stocked with tea, coffee and espresso.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
Education
BTEC Extended Certificate - Information Technology, Esports, Games Designing
Logic Studio School
Feltham, HounslowGCSE -
Springwest Academy
Feltham, Hounslow07.2021
Skills
- Customer service
- Computer literate
- Listening and Communication skills
- Team Collaboration
- Problem solving skills
- Customer Enquiries
- Special travel assistance
Hobbies
- Playing video games
- Football
- Travelling
- Listening to music
Languages
English, Konkani, Hindi
Native language
Timeline
Airport customer service agent
Wilson James
09.2023 - Current
Barista trainee
SSP Starbucks
06.2023 - 08.2023
BTEC Extended Certificate - Information Technology, Esports, Games Designing
Logic Studio School
GCSE -
Springwest Academy
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