Chris Mills
Bristol,uk
Summary
I am an experienced and hardworking hospitality professional with a strong background in customer service, team management and business operations. Having previously owned and managed my own successful coffee shop for over eight years, I have extensive experience in managing staff, recruitment and training, stock and ordering, customer service and the day-to-day running of a busy business.
I am currently working as an Assistant Manager at Newton Farm, where I continue to develop my management and leadership skills. I am confident working in busy environments, enjoy building positive relationships with customers and colleagues, and take pride in delivering a high standard of service.
I am reliable, organised and approachable, with a hands-on management style and many years of experience within the hospitality and customer service industry. I am now looking to continue developing my career and bring my experience, strong work ethic and management skills to a new opportunity.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
Assistant manager
Newton Cafe & Farm shop
Bath, uk
06.2025 - Current
- Managed daily operations to ensure smooth running of the Cafe
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored health and safety measures for guaranteed compliance.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Performed cash handling duties accurately to maintain financial integrity.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Increased staff productivity by providing comprehensive training programmes.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Assistance F&B Manager
Double tree by Hilton
Bristol North , uk
12.2024 - 06.2025
- Coordinated successful events catering up to 200 guests.
- Handled customer complaints promptly, maintaining good public relations.
- Streamlined operations by implementing efficient workflow systems.
- Prepared comprehensive budget reports, aiding financial decision-making process.
- Managed team of staff, resulting in a well-coordinated dining experience.
- Led team to deliver outstanding hospitality operations.
- Liaised effectively with kitchen staff for order accuracy and timeliness.
Coffee Shop Manager
CJ's Coffeehouse & Deli
Bristol
11.2014 - 12.2024
- I am joint owner responsible for the day to day running of the Café. Recruitment, staff training, ordering & business development.
- Over the last 8 years we have more than doubled the turnover and won a contract with Bristol University to supply catering.
- In building the business we have carried out events, such as hot buffet for 100 people and supplying catering for an open day at a historic property.
- Negotiated with vendors for cost-effective deals, reduced operational expenses effectively.
- Oversaw daily operations to ensure consistent service standards across all shifts.
Waiter
Harvey Nichols
Bristol
05.2008 - 10.2015
- Working as part of the restaurant team my role was to make sure that customers receive the highest standard of service which Harvey Nichols is famous for. I ran my section well and have taken responsibility for cashing up and opening and closing the restaurant at the beginning and end of the day. During my time there I have been fire marshal for the restaurant, bar and kitchen areas. I have also been Illy Coffee and Wessex Wine Training.
Waiter
Hilton Hotels
Bristol
08.2005 - 10.2008
- Working as a full time waiter in the 4 star Chandlers Restaurant.
- My duties included taking order at the tables and for room service I have deputised for the head waiter and run lunchtime and breakfast shifts which involved allocating staff to their various jobs. I have completed various course on Hilton University and I represented the department in Exchange Meetings where staff problems were discussed and resolved.
Education
Qualification -
Brimshaam Green School
Yate, Bristol 09.2000 - 07.2005
BTec Hospitality & Tourism - Merit
Filton College
Bristol, BST 08.2005 - 07.2006
Brand Standard Junior Ambassador - undefined
Hilton University
05.2007 - 08.2008
NVQ Level 2 - Hospitality & Beverage
Harvey Nichols / Bristol City College
07.2010 - 08.2011
Skills
- Organisational Skills
- Handling Money
- Barista and product training
- Problem-solving
- COSHH
- Food hygiene standards
- Marketing strategy application
- Budget forecasting
- Cash Flow analysis
- Food safety understanding
Timeline
Assistant manager
Newton Cafe & Farm shop
06.2025 - Current
Assistance F&B Manager
Double tree by Hilton
12.2024 - 06.2025
Coffee Shop Manager
CJ's Coffeehouse & Deli
11.2014 - 12.2024
NVQ Level 2 - Hospitality & Beverage
Harvey Nichols / Bristol City College
07.2010 - 08.2011
Waiter
Harvey Nichols
05.2008 - 10.2015
Brand Standard Junior Ambassador - undefined
Hilton University
05.2007 - 08.2008
Waiter
Hilton Hotels
08.2005 - 10.2008
BTec Hospitality & Tourism - Merit
Filton College
08.2005 - 07.2006
Qualification -
Brimshaam Green School
09.2000 - 07.2005