Chris Hudson
Hexham,Northumberland
Summary
I am an experienced Duty Manager with a proven track record in team leadership, customer relations, and operational excellence.
I am adept at overseeing daily operations, implementing health and safety protocols, and maintaining high standards of service to ensure customer satisfaction.
Skilled in complaint resolution, inventory management, and fostering team engagement to drive performance and achieve organisational goals.
I have a record of expertise in stock control methods and mentoring staff to enhance service delivery.
Committed to creating positive work environments and delivering exceptional results in customer-focused roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Duty Manager
Forum Cinema Hexham
HEXHAM, Northumberland
02.2018 - Current
- Oversee daily operations of the cinema to ensure smooth functioning and high customer satisfaction.
- Handle customer inquiries and resolve complaints swiftly to maintain positive guest experiences.
- Implement health and safety protocols to uphold regulatory compliance and protect staff and patrons.
- Monitor cleanliness and maintenance, address issues promptly to provide a welcoming environment.
- Lead team meetings to communicate updates, share feedback, and foster a culture of teamwork and accountability.
- Coach and mentor junior staff, developing confidence and competence for improved service delivery.
- Foster a positive work environment, motivating staff to achieve personal and team targets.
- Monitor inventory levels, placing orders for stock replenishment to prevent shortages and maintain product availability.
Retail Sales Associate
Liddel Greengrocers
Hexham, Northumberland
05.2017 - 01.2018
Wine Advisor
Bin21
Hexham
09.2014 - 05.2017
Shift Leader
Caffe Nero
Hexham
07.2011 - 08.2013
Education
Hotel & Resort Management Diploma - Hotel/Resort Management
Trend College
Vancouver, British Columbia, Canada06.1993
German Language Courses -
35 Army Education Centre
Osnabrück, Germany01.2003
Computer Courses -
Interactive Learning Agency
Bulford, Wilts, UK01.2001
Bartending Certificate -
Selkirk College
Trail, British Columbia, Canada01.1988
High School Diploma - equivalent to GCSE grade C and above in all school subjects
J. Lloyd Secondary School
Trail, British Columbia, Canada01.1988
Skills
- Inventory management
- Stock control methods
- Staff scheduling
- Complaint resolution
- Customer relations
- Team leadership
- Team engagement
References
Clare Mwande, General Manager, Forum Cinema Hexham
(M) - 07840276974
clare@forumhexham.com
Owen Pledger, Nightshift Team Leader, Tesco Newcastle Extra
(M) - 07557474853
owenpledger@hotmail.com
Certification
LGBTQIA+ training March 2023
Reed Excel May 2024
Intro to health and safety June 2024
Food Hygiene Level 1 June 2024
ICO Front of House for Cinemas - 28 April 2025
Fire Safety 16 September 2025
Safeguarding Basics and Foundations April 2026
Volunteer Work
- Since settling in Hexham, I have been a part of a community with volunteer work with Hexham Community Partnership, West Northumberland Food Bank, Tynedale Beer Festival, Hexham Abbey and others.
Timeline
Duty Manager
Forum Cinema Hexham
02.2018 - Current
Retail Sales Associate
Liddel Greengrocers
05.2017 - 01.2018
Wine Advisor
Bin21
09.2014 - 05.2017
Shift Leader
Caffe Nero
07.2011 - 08.2013
Hotel & Resort Management Diploma - Hotel/Resort Management
Trend College
German Language Courses -
35 Army Education Centre
Computer Courses -
Interactive Learning Agency
Bartending Certificate -
Selkirk College
High School Diploma - equivalent to GCSE grade C and above in all school subjects
J. Lloyd Secondary School