Summary
Overview
Work history
Education
Skills
Timeline
Generic

sally elliss

ipswich ,Suffolk

Summary

Dynamic and results-driven professional with a strong focus on operations management and customer service excellence. Demonstrates proficiency in strategic planning, staff management, and organisational change, ensuring seamless process improvements and enhanced team engagement. Adept at building customer relationships and resolving complaints efficiently, while maintaining inventory oversight and understanding IT infrastructure. Committed to fostering employee development through creative thinking and a positive attitude, with a proactive approach to achieving business objectives.

Experienced Duty Manager with exceptional leadership skills and knack for problem-solving. Enhanced team productivity and customer satisfaction through strategic planning and proactive management. Successfully improved operational efficiency and fostered positive work environment, leading to higher staff morale and customer retention.

Offering strong interpersonal and leadership skills, with background in customer service and team coordination. Knowledgeable about managing daily operations, resolving conflicts, and ensuring customer satisfaction. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.

Overview

14
14
years of professional experience
12
12
years of post-secondary education

Work history

Duty manager

Aldi
Ipswich, Suffolk
07.2019 - Current
  • Represented organisations at seminars, conferences and business events.
  • Monitored health and safety measures for guaranteed compliance.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Managed daily operations for smooth running of the office.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.

Support worker

S.C.O.O.P LTD
Ipswich, Suffolk
04.2011 - 07.2019
  • Supported daily living skills training which increased client self-sufficiency.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Adapted support where possible to increase service accessibility.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Liaised with external and internal professionals to provide holistic support.

Education

GCSEs - maths english home econmics

thurleston high school
Ipswich, Suffolk
09.1986 - 05.1998

Skills

  • Proactive approach
  • Outstanding customer service
  • Staff motivation
  • Staff management
  • Staff rota management
  • Operations management
  • Complaint resolution proficiency
  • Strategic planning
  • Customer relationship building
  • Inventory oversight
  • Organisational change
  • Process improvements
  • Basic accountancy
  • Inventory management
  • IT infrastructure understanding
  • Team engagement
  • Positive attitude
  • Creative thinking
  • Employee development

Timeline

Duty manager

Aldi
07.2019 - Current

Support worker

S.C.O.O.P LTD
04.2011 - 07.2019

GCSEs - maths english home econmics

thurleston high school
09.1986 - 05.1998
sally elliss