Dynamic and results-driven professional with a strong focus on operations management and customer service excellence. Demonstrates proficiency in strategic planning, staff management, and organisational change, ensuring seamless process improvements and enhanced team engagement. Adept at building customer relationships and resolving complaints efficiently, while maintaining inventory oversight and understanding IT infrastructure. Committed to fostering employee development through creative thinking and a positive attitude, with a proactive approach to achieving business objectives.
Experienced Duty Manager with exceptional leadership skills and knack for problem-solving. Enhanced team productivity and customer satisfaction through strategic planning and proactive management. Successfully improved operational efficiency and fostered positive work environment, leading to higher staff morale and customer retention.
Offering strong interpersonal and leadership skills, with background in customer service and team coordination. Knowledgeable about managing daily operations, resolving conflicts, and ensuring customer satisfaction. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.