Christopher Blackman
Mitcham,Surrey
Summary
Experienced Train Driver with an extensive background performing advanced stock operation with unwavering enthusiasm. I utilise superior time management and skills to ensure smooth train operations and passenger satisfaction.
I am an avid railway enthusiast and and this I am eager to broaden my horizons.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Train Operator
TFL
London, City of London
01.2007 - Current
- Implemented unsupervised safe movement of traction.
- Maintained focus and situational awareness of conditions on train networks to guarantee smooth train operations.
- Upheld passenger safety by observing signals, nearby traffic and track conditions.
- Performed minor adjustments and repairs prior to operation and escalation.
- Minimised delays to travelling passengers by promptly reporting defects to engineers.
Customer Service Assistant
TFL
LONDON, City of London
06.2004 - 01.2007
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Adhered strictly to policies and procedures for continued company compliance.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
NVQ Level 3 - Leisure And Tourism
St Francis Xavier Sixth Form College
London 09.1997 - 07.1998
NVQ Level 3 - Train Operatiins
City and Guilds
London 08.2016 - 12.2016
Skills
- Passenger liaison
- Timetable management
- Train Operations
- Control panel operation
- Thorough Inspection
- Route knowledge
- Emergency procedures
- Luggage assistance
- Equipment usage communication
- Two-way radio operation
- Critical incident reporting
- Safe locomotive operation
- Public announcement system operation
- Pre-start locomotive inspections
- Train management techniques
- Advanced route knowledge
- Strict schedule coordination
- Depot communications
- Train shunting
Languages
English
Beginner
Timeline
NVQ Level 3 - Train Operatiins
City and Guilds
08.2016 - 12.2016
Train Operator
TFL
01.2007 - Current
Customer Service Assistant
TFL
06.2004 - 01.2007
NVQ Level 3 - Leisure And Tourism
St Francis Xavier Sixth Form College
09.1997 - 07.1998
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