Chris Bell

• Implemented more efficient processes and reduced wasted resources.
• Handled customer concerns and escalated major issues to supervisor.

• Applied excellent negotiation, upselling and sales techniques to maximise revenue.
• Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
• Forecasted and tracked renewals, upgrades and other key account metrics to prevent accounting issues.
• Cultivated solid and loyal relationships with existing clients to deliver demand generation.
• Developed and implemented sales strategy for new business opportunities across account portfolios and broader businesses.
• Set prices based on market capacity and demand to achieve revenue targets.

• Provided helpful, attentive sales support to generate positive customer feedback.
• Actively listened to customer concerns and queries.
• Liaised with customers by phone, email and social media.
• Developed and managed relationships with existing and prospective clients.
• Exceeded monthly sales expectations and customer experience standards consistently.

• Managed transactions with high accuracy to achieve smooth till reconciliations.
• Customised service offerings to accommodate consumer needs.
• Showcased product features and benefits to drive sales.
• Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
• Shared new products and promotions with customer to encourage sales.
• Maintained friendly and professional customer interactions.

Performed sales manager duties with excellence during manager emergencies or absence.

• Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.
• Used software, databases scripts and tools during phone calls to support positive communications.