Victoria Ray
Havant,Hampshire
Summary
Proactive professional with 29 years of work experience and proven knowledge of food preparation, quality control, and Hospitality and Catering.
I am also friendly and resourceful with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business.
I feel with the skills and experience i have I could make a good addition to your team.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer service assistant, Asda Cafe
Compass Group UK & Ireland
Havant, Hampshire
2024.10 - Current
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Counting till at the end of the shift and all money placed into safe,
- General cleaning and food standard hygiene met at all times.
- Cooking food to cafe spec when on shift.
- Serving food to customers.
- Keeping cafe floor area clean and tidy.
- Restocking of stock daily where needed.
ASSISTANT FOOD AND BEVERAGE MANAGER SpinnakerTower
Continuum
Portsmouth, Hampshire
2023.03 - 2024.10
- Wiped down and sanitised work spaces and frequently touched surfaces.
- Received and efficiently handled queries.
- Followed experienced team members to learn basic and advanced job skills.
- Assessed customer needs and suggested relevant products or services to meet needs.
- Accepted payments and returned remaining monies for services.
- Stayed collected and calm during difficult situations and interactions.
- Dealt professionally with issues and complaints, helping develop and implement successful resolutions.
- Trained and mentored new workers on policies and procedures.
- Listened to directives from senior team members to complete safe,
- accurate work.
- Met high-volume demands with enthusiasm and quality service and support.
- Assistant the Food and Beverage Manager with any day to day paperwork and jobs that they were unable to finish in their day to day work.
- checking and placing orders two times a week from each supplier used.
- Stock takes done weekly
- Locking up the tower when needed.
SHIFT SUPERVISOR/ FRONT OF HOUSE TEAM MEMBER
Toby Carvery
Portsmouth, Hampshire
2015.09 - 2023.03
- As a front of house team member I was responsible for serving guests in the busy carvery restaurant, along with cash handling and keeping to the standards that needed to be met in keeping the restaurant clean and tidy and adhering to food safety standards.
- As Shift supervisor I was in control off the whole restaurant and pub, I would do opens and closes, also cash and safe handling as well as supervising the team on my shifts. Also checking the kitchen close downs and opening checks to make sure we stayed safe and legal.
- Assisted team members with tasks and consistently meet targets.
- Accomplished tasks with enthusiasm and skills in time management.
- Updated system records with current information.
- Communicated clearly with teams about current work, issues and needs.
- Kept customer areas neat, clean and presentable with regular attention.
- Wiped down and sanitised work spaces and frequently touched surfaces.
- Met high-volume demands with enthusiasm and quality service and support.
- Worked well with team members to complete tasks.
- Restocked and organised supplies.
- Locking up and setting alarms when on a closing shift.
- Opening business when on early shifts.
HOSPITAL HOUSE KEEPER
Carillon
Portsmouth, Hampshire
2011.04 - 2015.09
- Restocked and organised supplies.
- Worked well with team members to complete tasks.
- Trained and mentored new workers on policies and procedures.
- Wiped down and sanitised work spaces and frequently touched surfaces.
- Operated equipment following correct procedures and safe practices.
- Adhered to policies and procedures for smooth daily operations.
- Assisted team members with tasks and consistently meet targets.
- Serving hospital meals and drinks to patients.
CHECKOUT OPERATOR
Asda
Havant, Hampshire
2008.05 - 2011.04
- Cash handling and customer service skills.
- Serving customers through the checkout with their shopping and making sure I followed procedures and the needs of the customer at the checkout.
Education
NVQ level 1 - Hospitality and Catering
Highbury college
Cosham, Portsmouth 1997.09 - 1998.07
NVQ Level 2 - Hospitality and Catering
Highbury College
Cosham, Portsmouth 1998.09 - 1999.07
NVQ Level 3 - Hospitality and Catering
Highbury college
Cosham, Portsmouth 1999.09 - 2000.06
GCSEs -
Park community school
Havant, Hampshire 1993.09 - 1997.06
Skills
- Food Safety Compliance
- Operational Efficiency
- Allergy awareness
- Sanitation Standards
- Food presentation
- Service Delivery Management
- Labor Management
- Ordering Supplies
- Food and Beverage Operations
- Money Handling
- Quality Control
- Quality Assurance
- Performance Improvement
- Relationship Building
- Employee Supervision
- Recruitment
- Staff Supervision
- Kitchen staff coordination
- Customer Service
- Fire Safety Regulations
- Front of House Management
- Employee Performance Evaluations
- Coaching and Mentoring
- Team Leadership
- POS Terminal Operation
- Back of House Management
- Decision-Making
- Problem-solving abilities
- Recruitment and hiring
- Teamwork and Collaboration
- Problem-Solving
Certification
Personal licence
Affiliations
- I like to socialise with my friends when i have some free time.
Interests
Eating out when I can, Socialising with friends.
Timeline
Customer service assistant, Asda Cafe
Compass Group UK & Ireland
2024.10 - Current
ASSISTANT FOOD AND BEVERAGE MANAGER SpinnakerTower
Continuum
2023.03 - 2024.10
SHIFT SUPERVISOR/ FRONT OF HOUSE TEAM MEMBER
Toby Carvery
2015.09 - 2023.03
HOSPITAL HOUSE KEEPER
Carillon
2011.04 - 2015.09
CHECKOUT OPERATOR
Asda
2008.05 - 2011.04
NVQ Level 3 - Hospitality and Catering
Highbury college
1999.09 - 2000.06
NVQ Level 2 - Hospitality and Catering
Highbury College
1998.09 - 1999.07
NVQ level 1 - Hospitality and Catering
Highbury college
1997.09 - 1998.07
GCSEs -
Park community school
1993.09 - 1997.06