Chloe Watson

I started in September 2019 as a pharmacy assistant straight from sixth form. My day to day job involved providing good customer service to patients within the shop role as well as fulfilling the prescriptions within a time frame I was set. I was able to work as part of a team as well as by myself to meet targets given. After covid I was looking for progression within the company and I applied for supervisor in august 2021 and was successful. I moved to another branch and was responsible for the day to day running of the staff and the team. My duties involved staffing rota, delegating tasks to different members of the team to meet targets set by the manager. I worked closely with my manager to make sure the team and workload was running smoothly. During my time as supervisor I volunteered for additional services within the pharmacy involving my vaccination training as well as ear wax removal. In January 2024 I was given the opportunity to step up to non pharmacist branch manager working with a range of different locum pharmacists to ensure the branch continued to run successfully. I am currently working 44 hours a week managing a team of 8 staff, still offering ear wax removal and flu vaccinations as well as meeting NHS targets for services. The branch I currently work in dispenses 12,000-13,000 items a month so I am able to work at a fast pace , maintaining patient safety while managing additional paperwork as well as. I am always trying to boost staff morale with encouraging them to do their regular training on mediapharm and trying new ideas suggested by the team. I am particularly good with liaising with healthcare professionals to promote collaborative working relationships and ensure customer needs are met at an efficient rate.