Andrea Dodds
Leeds,North Yorkshire
Summary
A dedicated professional with strong management skills and expertise in stock control methods and licensing laws. Demonstrates exceptional ability to deal with customers calmly and friendly, ensuring effective communication both on the telephone and face-to-face. Proven track record of punctuality and hard work, taking great pride in delivering quality results. Skilled in staff leadership and committed to working collaboratively as part of a team to achieve organisational goals.
Overview
31
31
years of professional experience
16
16
years of post-secondary education
Work history
Duty manager
Spar
Sherburn in Elmet, North Yorkshire
11.2011 - 01.2026
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Balancing and Cashing up of Tills and Safe.
- Accepting Deliveries and checking stock off.
- Making sure store is fully faced up and Securing the store at the end of the night.
- Experience working on the Out of Hours Post Office.
- Gap checks and Ordering Stock for the Business.
Store supervisor
Co-operative
Outwood, Wakefield
09.2001 - 07.2009
- Completed administrative tasks promptly contributing to efficient store operations.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Managed promotional displays for maximum product visibility and increased sales opportunities.
- Assisted in inventory management to maintain tore stock levels.
- Supervising staff on the tills,Dealing with Refunds.
- Accepting Deliveries and Checking Stock with Invoice.
- Responsibility of Closing the Store at the end of the Shift.
Senior Fitness Instructor
Oranges Ladies Health Club
Wakefield
09.1996 - 10.2000
- Conducted regular equipment checks ensuring all was in proper working order, increasing overall safety standards in the gym area.
- Increased class attendance via inventive session planning that catered to various skill levels simultaneously.
- Enhanced strength and flexibility for clients through tailored workout routines.
- Adapted training methods to suit individual fitness levels or health concerns, making exercise accessible to all participants.
- Teaching Aerobic Classes.
- Regular Fitness Assessments for all Clients.
Sales assistant
Argos
Wakefield, West Yorkshire
11.1994 - 07.1996
- Maintained seamless store operations during peak hours by managing high-pressure situations.
- Monitored consumer behaviour trends to inform product selection and inventory decisions.
- Supported customers in selecting products to maximise satisfaction.
- Organised home deliveries of goods to ensure timely service.
Education
English -
Outwood Grange School
Wakefield 09.1981 - 09.1986
Maths -
Outwood Grange School
Wakefield 09.1981 - 09.1986
Human Biology -
Outwood Grange School
Wakefield 09.1981 - 09.1986
City And Guilds Sport and Leisure Pass Level 1&2 -
Wakefield College
Wakefield 09.1987 - 09.1988
Skills
Ability to Deal with customers/People calmly and Friendly
Confident in Communication on the Telephone or Face to Face
To work as part of a Team
Management Skills
I am punctual and hard WorkingTake Great Pride in my work
- Stock control methods
- Knowledge of licensing laws
- Staff leadership
Timeline
Duty manager
Spar
11.2011 - 01.2026
Store supervisor
Co-operative
09.2001 - 07.2009
Senior Fitness Instructor
Oranges Ladies Health Club
09.1996 - 10.2000
Sales assistant
Argos
11.1994 - 07.1996
City And Guilds Sport and Leisure Pass Level 1&2 -
Wakefield College
09.1987 - 09.1988
English -
Outwood Grange School
09.1981 - 09.1986
Maths -
Outwood Grange School
09.1981 - 09.1986
Human Biology -
Outwood Grange School
09.1981 - 09.1986