Chloe Sharp
Weston-Super-Mare,North Somerset
Summary
Motivated professional demonstrating strengths in customer interaction and problem-solving. Adapts to diverse roles with ease, bringing a positive attitude and strong communication skills. Eager to contribute to team success and enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Shop supervisor
Captain Kandy
weston super mare, North somerset
01.2022 - 01.2024
- Utilised exceptional customer service skills to create a welcoming atmosphere
- Maintained rigorous health and safety standards, ensuring a safe shopping environment for customers and staff.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Maintained presentable and organised shop by instructing teams on visual merchandising of shelves and stands.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Taught staff how to handle difficult situations with calm and professionalism.
- Maintained store presentation standards with attractive merchandise displays and a clean, tidy and well-organised shop floor.
- Led by example, demonstrating exceptional customer service and work ethic to inspire staff and exceed company expectations.
- Resolved customer complaints professionally and promptly, maintaining high levels of customer trust and loyalty.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
- Provided assistance to customers and suppliers to ensure their needs were met.
LSA Placement
Worlebury Primary School
weston super mare
01.2022 - 06.2022
- Key stage 1 and 2 classroom assistant.
- Assisted with 1-1 senco sessions.
- Listened and assisted with reading tasks.
- supervised lunchtime sessions.
Receptionist
Weston Museum
weston super mare
01.2021 - 11.2021
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
Education
GCSES
Broadoak School
Weston-super-Mare Skills
- Customer service
- Cash management
- Health and safety
- Stock management
- Security protocols
- Time management
- Communication skills
- Problem solving
- Organizational skills
- Retail experience
- Positive attitude
- Customer service excellence
- Customer assistance
- Punctuality and timekeeping
- Store layout planning
- Customer interaction
- Sales
- Food safety compliance
- Cash handling
- Product ordering
- Written and verbal communication
Timeline
Shop supervisor
Captain Kandy
01.2022 - 01.2024
LSA Placement
Worlebury Primary School
01.2022 - 06.2022
Receptionist
Weston Museum
01.2021 - 11.2021
GCSES
Broadoak School