Chloe Parker
Southampton,Hampshire
Summary
Dedicated hospitality professional with experience in being part of running a cafe for 4 years prior to going to university, specialising in front-of-house hospitality and customer service. Capable of demonstrating multitasking abilities, effective communication, and precise timekeeping skills. Experienced in waitressing, order processing, and cash handling, with a background in greeting and seating diners as well as barista duties. Experienced in enhancing customer satisfaction through efficient service and a welcoming atmosphere.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Waitress supervisor
The Lyndhurst Teahouse
Lyndhurst, Hampshire
09.2018 - 09.2022
- Handled customer complaints promptly and professionally
- Maintained high standards of customer service by training new waitstaff.
- cash handling
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
- Managed cash tips and reconciled tickets against till at end of shift.
- Good understanding and clear communication of allergies and intolerances.
- Kept tables clear of used crockery, glassware and cutlery.
- Accurately took orders, making menu recommendations as appropriate.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Education
A-Levels -
Brockenhurst College
Brockenhurst 09.2018 - 09.2021
Certificate of Higher Education - Criminology
University West of England
Bristol 09.2022 - 06.2025
Skills
- Restaurant operations understanding
- Multitasking
- Timekeeping
- Waitressing
- Communication
- Cash handling
- Customer Service
- Order processing
- Front-of-house hospitality
- Waiting tables
- Barista experience
- Serving customers
- Greeting and seating diners
Timeline
Certificate of Higher Education - Criminology
University West of England
09.2022 - 06.2025
Waitress supervisor
The Lyndhurst Teahouse
09.2018 - 09.2022
A-Levels -
Brockenhurst College
09.2018 - 09.2021
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