Menuka Gurung
London,Surrey
Summary
As a recent graduate of the CIPD Level 3 Diploma in Human Resources, I have developed a strong foundation in HR principles and practices, including recruitment, employee relations, performance management, and employment law. I am well-equipped to support organisations in creating positive and productive work environments by aligning HR strategies with business goals. With an understanding of HR policies, legal frameworks, and best practices, I am passionate to promoting diverse, engaging, and proficient workplaces.
Throughout my studies, I’ve cultivated my ability to handle day-to-day HR operations, manage employee relations purposefully, and assist to pivotal HR projects. My skills in communication, problem-solving, and organisational development make me resourceful in any HR framework, whether supporting small teams or large-scale functions.
I am looking forward to applying my knowledge in HR practices to pursue roles such as HR assistant, recruitment coordinator, or HR officer, and to continue developing my expertise in strategic HR management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
FOH supervisor
Tate Gallery
London, City of Westminster
12.2022 - Current
- Performed regular stock checks, ensuring availability of supplies at all times.
- Actively participated in staff recruitment interviews to ensure hiring of competent candidates.
- Maintained clean dining area for a pleasant customer experience.
- Managed cash transactions accurately whilst maintaining excellent customer service standards.
- Liaised effectively with kitchen staff, ensuring timely delivery of orders.
- Delegated tasks amongst team members to ensure smooth operation during peak hours.
- Bolstered efficiency through effective rota management.
- Coordinated seamless shift changes for minimal disruption to service levels.
- Oversaw training sessions for new hires to maintain quality service standards.
- Improved customer satisfaction by resolving complaints promptly and professionally.
FOH general assistant
Tate Gallery
London, City of Westminster
11.2015 - 06.2025
- Managed minor repairs and maintenance tasks for optimal facility functionality.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Handled cash transactions accurately, enhancing financial integrity.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Facilitated clear communication between team members for better workflow synergy.
- Dealt with complaints professionally leading to swift problem resolution.
- Carried out routine inspections of premises for safety compliance.
Members host
Tate Gallery
London, City of Westminster
06.2021 - 11.2021
- Corresponded promptly to online queries, improving guest relations.
- Adapted quickly to changing work schedules, maintaining productivity during peak hours.
- Streamlined restaurant operations with efficient seating arrangements.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Created a welcoming environment with friendly interactions and prompt service.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
HR cross training
Tate Gallery
london, City of Westminster
02.2020 - 08.2020
- Streamlined filing system, enhancing office efficiency.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Participated in staff meetings to discuss latest developments.
- Sought feedback actively and used it to improve performance.
- Answered phone calls and emails for management team during busy periods.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Liaised with relevant parties using appropriate communication channels.
Education
CIPD Level 3 - Human Resource practice
Hammersmith college
London 11.2020 - 06.2021
GCSEs - English
Morley college
London 09.2018 - 06.2019
level3 extended dipoloma - health and social care
Lambeth College
London 09.2014 - 06.2016
Skills
- Restaurant operations understanding
- Venue presentation standards
- Scheduling rota development
- Microsoft office suite proficiency
- Inventory control techniques
- Recruiting new employees
- Payroll processing
- HR and recruitment
- Performance improvement
Affiliations
- Reading books, traveling, fitness, cooking and baking
Timeline
FOH supervisor
Tate Gallery
12.2022 - Current
Members host
Tate Gallery
06.2021 - 11.2021
CIPD Level 3 - Human Resource practice
Hammersmith college
11.2020 - 06.2021
HR cross training
Tate Gallery
02.2020 - 08.2020
GCSEs - English
Morley college
09.2018 - 06.2019
FOH general assistant
Tate Gallery
11.2015 - 06.2025
level3 extended dipoloma - health and social care
Lambeth College
09.2014 - 06.2016
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