Chloe Norton
Walsall,West Midlands
Summary
Dedicated professional with a strong foundation in teamwork and problem-solving, known for excellent verbal communication and the ability to adapt to changes. Demonstrates empathy and understanding, thriving under pressure while maintaining reliability and trustworthiness. Eager to embrace new challenges, leveraging skills to contribute effectively in dynamic environments.
Overview
5
5
years of professional experience
41
41
years of post-secondary education
Work history
Labourer
Chris Norton
Walsall, West Midlands
01.2024 - 08.2025
- Improved site cleanliness by regularly removing debris and waste materials.
- Implemented correct use of personal protective equipment at all times.
- Loaded and unloaded building materials, aiding in maintaining orderly workspace.
- Aided skilled workers, contributing to timely project completion.
- Demonstrated excellent teamwork skills whilst carrying out manual tasks.
- Assisted with heavy lifting to ensure safe and efficient operations on site.
- Followed instructions with strict attention to detail to perform assigned tasks under minimal supervision.
- Enthusiastically picked up various labouring and construction tasks across site to aid team success.
- Worked on my creative skills under supervision
Bar staff member
Landywood Snooker Club
Walsall, West Midlands
03.2022 - 01.2025
- Helped organise special events at the bar.
- Liaised with kitchen staff for seamless service delivery.
- Prepared beverages, ensuring consistent quality.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Restocked bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Ensured customer satisfaction by providing excellent service.
- Assisted in training new staff, contributing to team efficiency.
Call centre agent
South Staffordshire Water
Walsall, West Midlands
06.2023 - 12.2023
- Managed high volume of inbound calls, ensuring swift response times.
- Facilitated positive customer experiences with attentive service.
- Improved team productivity through effective collaboration and teamwork.
- Documented all phone interactions for record keeping and quality control purposes.
- Utilised multi-line telephone systems for efficient call handling.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Total Catering Solutions Ltd
TCS
, West Midlands
12.2020 - 01.2023
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Displayed energy and enthusiasm in fast-paced environment.
- Kitchen assistant experience including, portering, watressing, food running and table service.
- Working in busy and fast paced environments.
- Working multipule different jobs in short spans of time.
- Ability to quickly adapt to different working environments and teams.
Junior hair stylist
Sarah Hodgekiss
Bloxwich, Walsall
08.2021 - 01.2022
- Developed unique hairstyles with the use of various tools and equipment.
- Upheld strict hygiene standards throughout all hairstyling procedures.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
- Shampooed, conditioned and toned clients hair to professional standards.
General assistant
Manos grill & pizza
Wednesfield, Wolverhampton
09.2020 - 08.2021
- Facilitated clear communication between team members for better workflow synergy.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Undertook general cleaning duties regularly, providing a pleasant environment.
- Maintained a clean, organised workspace to ensure smooth daily operations.
Junior hair stylist
Adele
Bloxwich, Walsall
09.2020 - 07.2021
- Fostered client loyalty by providing exceptional customer service skills.
- Adhered to all safety regulations whilst using hairstyling tools and chemicals.
- Collaborated with other team members, fostering a harmonious work atmosphere.
- Performed administrative duties like appointment booking to ensure smooth salon operations.
Education
GCSEs - English Language
Coppice Performing Arts
Walsall 09.2015 - 03.2020
GCSEs - English Literature
Coppice Performing Arts
Walsall 09.2015 - 03.2020
GCSEs - Maths
Coppice Performing Arts
Walsall 09.2015 - 03.2020
GCSEs - Chemistry
Coppice Performing Arts
Walsall 09.2015 - 03.2020
GCSEs - Physics
Coppice Performing Arts
Walsall 09.2015 - 03.2020
GCSEs - Biology
Coppice Performing Arts
Walsall 09.2015 - 03.2020
GCSEs - Physical Education
Coppice Performing Arts
Walsall 09.2015 - 03.2020
GCSEs - Art and design: fine art
Coppice Performing Arts
Walsall 09.2015 - 03.2020
GCSEs - Health and Social Care
Coppice Performing Arts
Walsall 09.2015 - 03.2020
NVQ Level 1 - Hair and Beauty
Peter Pyne Training School Ltd
Walsall 09.2020 - 03.2021
Skills
- Team player
- Empathy and understanding
- Exellent verbal communication
- Ready to face new challenges
- Able to work under pressure
- Good at problem solving
- Able to adapt to changes
- Reliable
- Trustworthy
Affiliations
- music
- Hiking
Timeline
Labourer
Chris Norton
01.2024 - 08.2025
Call centre agent
South Staffordshire Water
06.2023 - 12.2023
Bar staff member
Landywood Snooker Club
03.2022 - 01.2025
Junior hair stylist
Sarah Hodgekiss
08.2021 - 01.2022
Total Catering Solutions Ltd
TCS
12.2020 - 01.2023
General assistant
Manos grill & pizza
09.2020 - 08.2021
Junior hair stylist
Adele
09.2020 - 07.2021
NVQ Level 1 - Hair and Beauty
Peter Pyne Training School Ltd
09.2020 - 03.2021
GCSEs - English Language
Coppice Performing Arts
09.2015 - 03.2020
GCSEs - English Literature
Coppice Performing Arts
09.2015 - 03.2020
GCSEs - Maths
Coppice Performing Arts
09.2015 - 03.2020
GCSEs - Chemistry
Coppice Performing Arts
09.2015 - 03.2020
GCSEs - Physics
Coppice Performing Arts
09.2015 - 03.2020
GCSEs - Biology
Coppice Performing Arts
09.2015 - 03.2020
GCSEs - Physical Education
Coppice Performing Arts
09.2015 - 03.2020
GCSEs - Art and design: fine art
Coppice Performing Arts
09.2015 - 03.2020
GCSEs - Health and Social Care
Coppice Performing Arts
09.2015 - 03.2020
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