Chloe Nimmo
Norwich
Summary
An experienced psychology graduate with four years working with street homeless population and those facing multiple exclusions to accessing care and support.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Support and Integration Team Leader
St Martins Housing Trust
Norwich
09.2025 - Current
- Team led a team of nine floating support workers, who in turn support 138 residents within our homelessness directorate
- Complete case management sessions - detailing support plans, risks, and barriers to independent accommodation
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Psychologically Informed Environment REP - cultivating a pyschologically-informed approach amongst the team
Intensive Crisis Worker
Norfolk and Waveney Mind
Norwich
05.2025 - Current
- Provided emotional support to those presenting in acute mental health crisis
- Developed individualised safety plans, improving service user outcomes
- Facilitated group sessions - Women's wellbeing group
Pathways Outreach Support Worker
St Martins Housing Trust
Norwich
04.2023 - 03.2026
- Working within the Pathways consortium to provide holistic care to modest case load of individuals who are street homeless and presenting with a multitude of needs including substance use, mental health, physical health, criminal justice, immigration status, and housing.
- Constantly working within a multi-agency approach and liaising with other homeless services, CGL, NSFT, Probation, OPT, Social Services to ensure that all needs of the individual are being met where possible and all risks are being managed as effectively as possible.
- Chaired and re-designed the format for the Pathways Operational Meeting - a bi-weekly meeting during which services discuss complex cases of street homelessness
- Being able to work sensitively, empathetically, and calmly with individuals who are often at crisis point when they come into our service.
Pathways Recovery Coordinator
Change Grow Live
Norwich
11.2022 - 04.2023
- Working with a small caseload of service users with complex needs.
- Liaising with MDTs to provide a holistic care package for service users.
- Displaying impeccable organisational skills and time management as my role largely requires working alone and being self-motivated to do so.
Education
BSc - Psychology
University of East Anglia
Norwich 09.2018 - 07.2021
MSc - Social and Applied Psychology
University of East Anglia
Norwich 09.2021 - 09.2022
ILM level 3 Award - Leadership and Management
Skills
- Leadership Skills
- Effective Time Management
- Crisis handling acumen
- Ability to Organize Own Work
- Qualitative Research
- Psychologically-Informed support
Internships
- Research Assistant, University of East Anglia, Norwich
- November 2018 — February 2019
- Worked as a research assistant in the Developmental Dynamics Lab at UEA. I was part of a larger research team who were investigating language acquisition in toddlers. I worked closely with data recorded by the LENA software, locating, organising, transforming, and storing large quantities of data.
- Placement, Norwich City Council, Norwich
- March 2022 — April 2022
- Conducted a thematic analysis on a large data corpus collected from citizen engagement projects. The resulting thematic map and analysis summary was sent to the environmental strategy team to help inform solutions for increasing biodiversity in the city.
Timeline
Support and Integration Team Leader
St Martins Housing Trust
09.2025 - Current
Intensive Crisis Worker
Norfolk and Waveney Mind
05.2025 - Current
Pathways Outreach Support Worker
St Martins Housing Trust
04.2023 - 03.2026
Pathways Recovery Coordinator
Change Grow Live
11.2022 - 04.2023
MSc - Social and Applied Psychology
University of East Anglia
09.2021 - 09.2022
BSc - Psychology
University of East Anglia
09.2018 - 07.2021