Summary
Work history
LANGUAGES
Skills
Education
STRENGTHS
Generic
ISRAEL SANDHIYA

ISRAEL SANDHIYA

Edinburgh

Summary

Results-driven Senior Customer Advisor with 4+ years of experience in sales, lead generation, and background verification. Currently working with Lloyds Banking Group (contract through Adecco) in Edinburgh, Scotland, supporting Scottish Widows customers in claiming their pensions. Adept at delivering exceptional customer experiences, managing multiple tasks simultaneously, and maintaining high-quality standards. Skilled in multilingual communication and CRM systems.

Work history

Senior customer service advisor

Lloyds Banking Group (Contract through Adecco)
Edinburgh, Midlothian
04.2025 - Current
  • Assisting customers with the pension claim process for Scottish Widows
  • Providing clear guidance and support throughout the claiming journey
  • Delivering excellent customer experience and resolving client queries
  • Collaborating with internal teams to ensure smooth and timely service

Senior Executive

Hexaware Technologies
01.2022 - 02.2024
  • Completed full background investigations for corporate clients needing pre-employment and updated screenings I kept my quality score always more than 95%.
  • Have experience as a SME interacting with US clients directly.
  • Bagged 'Achiever Award' in entire organisation in the year 2022-2023
  • April 2019

Customer service professional

Sitel India pvt.ltd
04.2019 - 01.2022
  • I worked under sitel organisation which deals with Bell products (which is one of the most best network provider in Canada & USA)
  • My role is to sell their products via chat and call by explaining their product details and converting in to sale
  • I have got a best agent award in the entire batch at the training itself
  • Will also help existing customers for their troubleshooting.

LANGUAGES

English
Tamil
Telugu

Skills

Technical Skills

  • CRM Systems (Salesforce, HubSpot, etc)
  • MS Office Suite (Word, Excel, PowerPoint)
  • Data Analysis and Reporting
  • Background Verification Tools

Customer Service & Sales Skills

  • B2B/B2C Sales
  • Lead Generation & Qualification
  • Cold Calling & Chat Sales
  • Customer Relationship Management
  • Cross-functional Collaboration

Soft Skills

  • Multitasking
  • Communication & Presentation
  • Problem-solving & Creative Thinking
  • Time Management
  • Conflict Resolution

Education

Bachelor of Engineering - ECE

MNM Jain engineering college
Chennai, IN
01.2019 - 01.2022

HSC - undefined

Government higher secondary school
Chennai, IN
01.2015 - 01.2019

SSLC - undefined

Government higher secondary school
Chennai, IN
01.2013 - 01.2015

STRENGTHS

  • Flexible and willing to learn new things.
  • I can convey easily something to others which I know.
  • Adaptable with any kind of environment.
  • Quick learner and creative thinking.
  • Can handle multiple customers/files at the same time.

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ISRAEL SANDHIYA