Chloe Louise Soszka
Lossiemouth
Summary
Sales support coordinator with a proven track record in process optimization and customer satisfaction enhancement. Expertise in managing client relationships and facilitating effective communication to support sales teams. Proficient in CRM systems and skilled in cross-functional collaboration to achieve sales objectives.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Social Care Assistant
Moray Council
Lossiemouth, Moray
2025.05 - Current
- Administered medication on schedule, promoted overall wellbeing.
- Helped clients attend community events, fostered a sense of belonging.
- Managed challenging behaviour using de-escalation techniques, established a calm environment.
- Assisted disabled individuals with transport arrangements for increased accessibility.
- Promoted mental stimulation in dementia patients through engaging activities.
- Participated in training programmes for continual professional development.
- Maintained detailed records of each client's progress for continuous care improvement.
- Assisted residents with household tasks to maintain cleanliness and orderliness.
- Assisted clients with mobility issues for enhanced independence.
Sales Consultant
Parks Ford Transit Centre
Inverness, Highland
2021.03 - 2024.09
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Retained customers by building rapport and delivering tailored product recommendations.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Built rapport with new and existing customers to boost client retention.
- Placed customer orders, providing guidance on product delivery timeframes.
Service Advisor
Parks Jaguar/Land Rover
2019.02 - 2021.03
- Improved customer satisfaction by providing timely and accurate information.
- Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Built rapport with customers, enhancing long-term relationships.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Collaborated with team members for improved service performance,.
- Updated job knowledge regularly through continuous learning initiatives.
- Coordinated with technicians to ensure quality of service.
- Delivered excellent customer service by understanding and meeting their requirements.
- Maintaining positive customer relationships to ensure repeat business.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
Essential Banker/ Business Ambassador
Barclays UK PLC
Inverness
2016.08 - 2019.02
- Increased customer satisfaction by providing efficient banking services.
- Identified opportunities for cross-selling products to increase overall sales.
- Assisted customers to meet their financial objectives.
- Conducted financial assessments for accurate product recommendations and risk management,.
- Developed relationships with clients, resulting in improved loyalty and retention rate.
- Maintained confidentiality and discretion whilst handling sensitive customer data.
- Processed loan applications, leading to increased business revenue.
- Improved bank's reputation with excellent customer service.
Education
GCSEs -
Dingwall Academy
Dingwall 2008.01 - 2012.01
Perth College
2014.01 - 2015.01
Skills
- Self-Management
- Calm under pressure
- Problem-solving
- Communication skills
- Social media marketing
- Sales techniques
- Microsoft office suite proficiency
References
References are available on request
Affiliations
- Gym
- Outdoor walking
- Travelling
Timeline
Social Care Assistant
Moray Council
2025.05 - Current
Sales Consultant
Parks Ford Transit Centre
2021.03 - 2024.09
Service Advisor
Parks Jaguar/Land Rover
2019.02 - 2021.03
Essential Banker/ Business Ambassador
Barclays UK PLC
2016.08 - 2019.02
Perth College
2014.01 - 2015.01
GCSEs -
Dingwall Academy
2008.01 - 2012.01