Chloe Light
Southampton,Hampshire
Summary
Accomplished Professional with expertise in customer relationship management systems and recruitment oversight. Enhanced organisational effectiveness through strategic task delegation, employee training, and performance evaluation. Streamlined administrative processes and improved team productivity by leveraging strong communication and organisational skills.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Administrative assistant
University Hospital Southampton NHS Foundation Trust
Southampton, Hampshire
2019.03 - Current
- Manage the rosters for over 180 consultants and 100 junior doctors.
- Manage and write sub-speciality rotas such as the CICU Cardiac fellows rota, pre-assessment rota etc...
- Ensure full cover for anaesthetic rota, including 24 hour oncall cover.
- Coordinated alternative staffing solutions to cover staff absences efficiently.
- Collaborated with HR officer to streamline candidate screening process, trained to interview and shortlist candidates effectively.
- Handled sensitive information discreetly maintaining high level confidentiality at all times , fully compliant on information governance training.
- Update company databases by inputting new employee contact information and employment details.
- Submitted timely reports which provided critical updates on various projects.
- Supported accurate record-keeping with proficient data entry skills.
- Coordinate office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Streamlined administrative processes, enhancing overall efficiency in the workplace.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Sales assistant
John Lewis & Partners
Southampton, Hampshire
2008.07 - 2019.03
- Engaged customers to create positive in-store experiences and deliver exceptional service.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Utilised excellent communication skills to provide detailed product information.
- Demonstrated products effectively leading to increased sales conversions.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Promoted customer loyalty scheme at checkout.
- Managed customer lines for minimum wait times and high satisfaction.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Maintained clean and well-organised displays to cultivate a welcoming store environment.
- Organised displays to promote inventory and encourage customer purchases.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Trained new staff members, fostering a supportive working environment.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Informed customers regarding promos and warranty services to increase sales.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Built strong relationships with regular customers for repeat business.
- Managed high-pressure situations to ensure seamless store operations during peak hours.
- Helped customers obtain specialised help for refunds and exchanges.
Education
GCSEs -
Mountbatten School
Romsey, Hampshire 2003.09 - 2008.06
Diploma of Higher Education - Leadership
Mary Seacole NHS Leadership Academy
Southampton 2022.10 - 2023.10
Certificate of Higher Education - Level 5 Operations manager apprenticeship
BPP
Southampton 2024.06 - 2025.10
Skills
- Customer relationship management systems
- Spreadsheet creation
- Recruitment oversight
- Task delegation
- Employee training and development
- Performance evaluation
- Communication proficiency
- Multitasking proficiency
- Situational awareness
- Conflict management
- Decision-Making efficiency
- Inspiring motivation
- Constructive feedback
Affiliations
- Travel
- Concerts
Languages
Spanish
Intermediate
Timeline
Certificate of Higher Education - Level 5 Operations manager apprenticeship
BPP
2024.06 - 2025.10
Diploma of Higher Education - Leadership
Mary Seacole NHS Leadership Academy
2022.10 - 2023.10
Administrative assistant
University Hospital Southampton NHS Foundation Trust
2019.03 - Current
Sales assistant
John Lewis & Partners
2008.07 - 2019.03
GCSEs -
Mountbatten School
2003.09 - 2008.06