Chloe Lane
Okehampton,Devon
Summary
A dedicated and loyal individual known for exceptional patience and empathy, demonstrating strong emotional intelligence and understanding of diverse perspectives. Working in a supervisor role means working with a range of people from ages 16 to 60 and being understanding of the differences comes easily. Highly motivated and hardworking, consistently taking on additional responsibilities with strong enthusiasm. A proven ability to collaborate effectively within teams, ensuring clear communication and mutual benefit for all parties involved.
Overview
3
3
years of professional experience
Work history
Hotel Supervisor
Manor and Ashbury Resorts
Okehampton, Devon
2024.10 - Current
- Supervising a shared department of Waiting and Housekeeping and allocating staff members to various jobs
- Ensuring meal services are running smoothly in the dining room and making alterations where needed to ensure guests are having a joyful stay
- Checking the cleanliness of all areas of the hotel, especially the bedrooms and prioritising them for the guest experiences
- Working alongside the kitchen and reception departments, ensuring there is strong communication between the teams
Head Housekeeper
Manor and Ashbury Resorts
Okehampton, Devon
2023.07 - 2024.09
- Leading a team of up to 4 to ensure rooms are cleaned thoroughly and ready for the guests arrival
- Stripping and making beds with fresh linen, ensuring it is of a high standard
- Following cleaning protocols that are both daily and weekly to keep it at a high level
- Training new staff members to help them become a trusted housekeeper
Education
GCSEs -
Okehampton College
Okehampton 09/2017 - 06/2022
NVQ Level 3 Certificate - Health and Social Care
Okehampton College
Okehampton 09/2022 - 06/2023
Skills
Patience
- I am incredibly patient with myself and others, things take time and that's absolutely fine
Empathy
- Strong emotional intelligence, very understanding of others feelings and perspectives
Hardworking
- Willing to take on further responsibilities as I enjoy the duty and leadership Will always try my best in every aspect of day to day life, especially at work
Team Work
- Can work effectively with other individuals and ensure there is strong communication between all parties to help benefit others
Affiliations
I love to read a mixture of genres and books!
Wordsearch and sudoku books bring me great joy, I enjoy using my brain.
Timeline
Hotel Supervisor
Manor and Ashbury Resorts
2024.10 - Current
Head Housekeeper
Manor and Ashbury Resorts
2023.07 - 2024.09
GCSEs -
Okehampton College
09/2017 - 06/2022
NVQ Level 3 Certificate - Health and Social Care
Okehampton College
09/2022 - 06/2023