Chloe Howarth
Dunrossness,Shetland Islands
Summary
Detailed-oriented and highly organised air traffic services operation assistant with over 10 years of experience supporting air traffic control and ensuring smooth airport operations. Skilled in communication, coordination, and safety compliance within high-pressure environments. Currently seeking to contribute my expertise in a dynamic aviation team focused on operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Air Traffic Services Operations Assistant
HIAL - Highlands and Islands Airports Limited
Sumburgh, Sumburgh Airport, Shetland
11.2015 - Current
- Compiling and maintaining accurate records of flight plans, aircraft movements and other relevant data in our systems.
- Acting as a liaison between pilots, ATCOs, and other on the ground airport personnel.
- Overseeing various different air traffic control systems and equipment within the operation. Ensuring accurate inputs into these systems and editing information as requested.
- Conduct and report meteorological observations. In addition, I gather and disseminate accurate and up-to date weather information to air traffic controllers and pilots.
- Assisting in the coordination of emergency procedures in the event of an incident or accident. Taking reporting action and working with the relevant internal departments and external authorities to provide accurate, timely information supporting ATCOs best manage the situation.
- Performing various tasks such as filing reports, maintaining logs, and managing documentation related to air traffic operations. Working with our Military colleagues and other ANSPs to keep up to date with any information that may affect our airspace and boundaries.
- In addition to my primary duties, I am also a Flight Information Service Officer (FISO) which involves providing a service to aircraft out of operational airport hours such as the search and rescue helicopter, air ambulance aircraft, helimed operations and other flights for the purpose of search and rescue or ambulance flights. To ensure safe and efficient flight operations by providing essential information and instructions.
- As a flight Information Service Officer Instructor, I train and mentor trainee FISO's in their final stage of training to prepare them for the validation process.
- Perform document control duties, including managing, updating, and archiving manuals, operational procedures, and regulatory compliance records.
Air Traffic Control Assistant
Serco
Scatsta Airport, Shetland
07.2013 - 11.2015
- Preparing flight strips and other necessary data for ATCOs.
- Generating various reports related to air traffic movements, safety, and other relevant data.
- Providing timely assistance to ATCOs in coordinating air traffic, handling emergencies, and managing aerodrome issues.
- Ensuring the proper functioning of equipment used in air traffic control.
- Participating in safety meetings, reporting incidents, and adhering to safety protocols.
- Handling a range of administrative tasks as directed by management.
- Assisting with on-the-job training and assessments for other staff.
- Maintaining clear and effective communication with all relevant parties, including other ATS units and airside operations.
- Carry out meteorological observational reports twice hourly.
Catering Assistant
Mark Donaldson
Coop Cafe, Lerwick, Shetland
11.2011 - 06.2013
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Entrusted by my manager to become responsible for the closing of the cafe after hours and baking the days takings.
Education
SVQ Level 1 - Sports Coaching: Netball (Level 1)
Sport Scotland
Shetland 09/2022 - 04/2023
A-Levels - History
Anderson High School
Shetland 08/2012 - 05/2013
GCSEs - Mathematics, Biology, English, Art & Design, French, German, History and Chemistry
Anderson High School
Shetland 08/2011 - 05/2012
Skills
A versatile and hardworking individual with a practical and calm approach to problem solving which is focused on delivering the best results for customers and ultimately customer experience within the mandatory safety ethos of the company Self-motivated and a valued team member that works well under pressure, and prioritises tasks to meet deadlines My ability to analyse information benefits when learning new information, along with the ability to grasp new complex issues quickly to deliver timely and accurate results Meticulous attention to detail and excellent communications skills both written and verbal, a friendly, open and loyal person who can be relied upon to go the extra mile in order to achieve the end result
Certification
- GSAT Certificate and Airside Driving August 2011
- Air Traffic Services Meteorological Observers Certificate September 2013
- Flight Information Service Officer May 2016
- Child Wellbeing and Protection in Sport November 2024
- Level 2 Food Hygiene & Safety (Catering) July 2025
- People, work and society Access Module (Y032) October 2020
- Beginners German 1 June 2021
- BSc (Honours) Forensic Psychology; Counts to Qualification
- Introducing the Social Sciences 2021
- Introducing Psychology 1 2023
- Living Psychology 2023
Affiliations
1. Volunteering
- Active community volunteer in the South Mainland, including committee work with the Ness Boating Club (event support and coordination, bar duties, kitchen work and other administrative duties)
- Long standing volunteer and active member within the local netball community, with experience as a player, umpire and coach.
- Served as coach for the Ness Junior Netball Club, mentoring young players and promoting teamwork, discipline, and sportsmanship. I regularly contributed to local tournaments and youth development initiatives within the sport.
2. Playing team sport
- Long time netball player, actively participating in multiple leagues including the mixed, senior and parish cup league. Progressed from team member to captain, coach and umpire, demonstrating my leadership, communication and continued commitment to the sport.
3. Animals
- I have always enjoyed the company of animals and have a deep passion for animal welfare. Over the past decade, I've rescued and cared for three dogs, which has only strengthened my sense of compassion and responsibility. I'm often entrusted by friends and family to care for their pets while pet-sitting - something I truly enjoy and take pride in.
4. Reading
- I am passionate about reading and learning, particularly in the field of forensic psychology and profiling, as reflected in my academic background.
5. Travelling
- I have a genuine love for travel and take the time to appreciate each place I visit, always seeking to learn from new environments and cultures.
6. Film and Tv
- I am an avid fan of horror films and TV series, with a strong interest in the storytelling, suspense and psychological themes that emerge from this genre.
7. Compassion & Support
- I take pride in helping others as for several years, especially during challenging times. For several years, I was a carer for both of my grandparents, supporting them as their health declined. This involved managing appointments, household tasks, finances, and ensuring home safety - all while advocating for their needs and providing stead emotional support.
References
References available upon request.
Timeline
Air Traffic Services Operations Assistant
HIAL - Highlands and Islands Airports Limited
11.2015 - Current
Air Traffic Control Assistant
Serco
07.2013 - 11.2015
Catering Assistant
Mark Donaldson
11.2011 - 06.2013
SVQ Level 1 - Sports Coaching: Netball (Level 1)
Sport Scotland
09/2022 - 04/2023
A-Levels - History
Anderson High School
08/2012 - 05/2013
GCSEs - Mathematics, Biology, English, Art & Design, French, German, History and Chemistry
Anderson High School
08/2011 - 05/2012
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