- Baking & Cooking
- Gym & Fitness
- Family days out with my daughter and partner
- Travelling
- Reading
Chloe Cooper
Bourne,Lincolnshire
Summary
Highly motivated and reliable team player with a consistently positive attitude and a strong ability to work on my own initiative. Organised, detail‑focused and able to react calmly and effectively under pressure, I bring a hardworking, solutions‑driven approach to every role. With experience providing employment law advice, delivering high‑quality customer service, managing complex enquiries and supporting both clients, I excel in fast‑paced environments where accuracy, professionalism and clear communication are essential. Known for building strong relationships, maintaining high standards, and adapting quickly to new challenges, I am committed to contributing positively to team success and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Employment Law Adviser
Independent Living Group Ltd
04.2021 - Current
- Provided ongoing employment law advice and HR support to users of an in‑house advisory service.
- Maintained an up‑to‑date and thorough knowledge of employment legislation, HR best practice, and relevant case law.
- Delivered HR consultancy to commercial clients across Focus HR Support Ltd and affiliated organisations.
- Maintained strong customer-satisfaction focus in all advisory work, contributing to positive client relationships.
- Achieved high standards of customer service, enhancing caller confidence and ensuring compliance with SLA requirements.
- Managed legal expenses claims and related enquiries.
- Applied working knowledge of health and safety principles and risk assessments to support service users.
- Collaborated within a team to meet departmental objectives and contribute to service development.
- Facilitated business growth through targeted sales and client-development initiatives.
- Travelled as required to meet operational and client needs.
- Participated in rota duties, including 24‑hour advice line coverage..
Administrator
Mark Bates Ltd
07.2019 - 04.2021
- Provided high-quality customer service with a focus on detail and clear product explanations to improve customer satisfaction.
- Managed policy renewals, cancellations, and new sales to enhance revenue within Home Employment Team.
- Developed and maintained strong relationships with policy introducers to drive business growth.
- Achieved sales targets and KPIs through proactive performance management.
- Maintained thorough, up‑to‑date knowledge of policy coverage and product features.
- Updated internal administration systems to accurately reflect policy changes and new sales.
- Conducted financial monitoring to ensure accurate reconciliation and clearance of payments.
- Ensured all work complied with FCA policies and principles and internal governance standards.
- Protected all sales data and leads in line with data protection requirements.
- Obtained marketing authority from customers to support scheme development and promotional activity.
Front of House
Eden House Hotel
01.2019 - 07.2019
- Welcomed guests, processed arrivals/departures, issued keys, ensured smooth experiences for all visitors.
- Providing exceptional service, resolving issues promptly, and maintaining guest satisfaction.
- Managed bookings, amendments, cancellations, and room allocations to optimise guest satisfaction and operational efficiency.
- Handling enquiries in person, by phone, and via email with a calm, professional manner.
- Offering local information, arranging transport, and assisting with guest requests.
- Maintained clean, welcoming reception and public areas, contributing to positive first impressions for guests.
- Coordinating room status updates and ensuring timely turnaround.
- Updating guest profiles, logs, and internal systems accurately.
- Managing concerns professionally and escalating when required.
- Taking payments, issuing invoices, and following financial procedures accurately.
- Following hotel policies, emergency procedures, and security protocols.
- Working closely with colleagues across departments to ensure seamless guest service.
Education
The Priory Ruskin Academy
GranthamSkills
- Employment law compliance
- HR consultancy
- Client advisory skills
- Policy writing
- Record-keeping
- Attention to detail
- Time management
- Workload management
- Effective communication
- Verbal communication
- People Management
- Problem solving
- Highly organised
- Office suite skills
Interests
Timeline
Employment Law Adviser
Independent Living Group Ltd
04.2021 - Current
Administrator
Mark Bates Ltd
07.2019 - 04.2021
Front of House
Eden House Hotel
01.2019 - 07.2019
The Priory Ruskin Academy