Chloe Brown

I’ve been working in health records for the last 3 and a half years now. I am thoroughly enjoying my work and the team around me. I’ve learned a lot about how the trust works and how patient experience paramount. I’ve really enjoyed learning how the scanners operate, and feel as though, along with the rest of the team, we are making a different to out patients everyday.

I’ve gained a lot of knowledge of the workings within the NHS for example structure of health records, operating Kodak scanners and utilising Evolve and Lorenzo to help identify anonymous documentation received by the department.

I’m up so far with all my mandatory training and I’ve had training witching health records with different systems for example, competent in using Evolve, Lorenzo, Kodak i4659 scanners, Microsoft spreadsheets and all the other Microsoft apps.

I’m always willing to take on any tasks required and happy to take on any new tasks. I’m able to work as a team and help support others if they need it.

• Released medical records upon request according to procedures and policies.
• Input data manually or by scanning documentation using office equipment.
• Answered questions from patients, clinicians and researchers accessing medical records.
• Evaluated medical records to assess completeness, accuracy and data integrity.
• Prepared and delivered case notes for different individual or team needs.
• Used narrative descriptions and numeric information to build desired records for personnel.
• Evaluated potential utilisation of medical records for research and administrative use.

Customer service team within the help desk providing 1st Line support to help their global customers. Much of my day was spent working closely with their customers via the phone and emails to collect enough information on their issues/questions to log and resolve support calls.

• Adapted to new situations and learned new skills quickly.
• Worked productively with team members to achieve common goals.
• Showed initiative and willingness to take on new challenges.
• Managed time effectively to meet deadlines.
• Made positive contributions to team and workplace, consistently exceeding expectations.
• Used problem-solving skills to resolve challenges and prioritise workload.
• Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
• Earn software solutions to provide support to the customers
• Identified and resolved issues using critical thinking and problem-solving skills.
• Participated in staff meetings to discuss latest developments.
• Carried out duties with strict compliance to company standards and policies.
• Communicated ideas and information clearly and concisely, both verbally and in writing
• Answered phone calls and emails for management team during busy periods.
• Maintained orderly files with updated, easily accessible information for staff.
• Used strong work ethic to meet stringent deadlines.
• Addressed incoming requests for information, inquiries, and complaints.
• Conducted research and analysis to support team with project preparation.
• Exceeded expectations and demonstrated potential for future success.
• Organised documentation and creatives to prepare for publication.
• Wrote and edited articles for company's website.

• Maintained spotlessly clean salon workstations and tools.
• Welcomed clients and visitors to the salon, providing refreshments and magazines for optimum comfort.
• Shampooed, conditioned and toned clients hair to professional standards.
• Set up stylist work stations with client-specific formulas and tools in preparation for services.
• Prepared and mixed colour formulas for clients' hair.
• Shampooed and conditioned clients' hair to prepare for scheduled services.
• Gowned clients in preparation for salon services.
• Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
• Cleaned and maintained stylist tools and equipment to highest sanitary standards.
• Attended in-salon training sessions, assessments and reviews.
• Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
• Carried out simple hair treatments under supervision of qualified stylists.
• Helped salon processes run smoothly through effective appointment allocation.
• Checked on customers throughout long appointments, maintaining continued comfort and contentment.
• Booked customer appointments using online booking systems.
• Used various styling tools, straightening irons and curling wands to produce desired effects.
• Stocked hair products and equipment with excellent merchandising techniques.
• Shadowed and assisted hairdressers with lightening techniques and colour corrections.
• Used conditioning treatments and products for enhanced client hair health.
• Advised clients on aftercare products to maximise style and colour longevity.
• Educated customers on current beauty products and items.
• Informed customers of new beauty trends and products.
• Maintained and monitored hairdressing supplies to meet customer demand.
• Handled manual and computerised scheduling, bookkeeping and inventory management procedures to facilitate smooth daily operations.
• Managed cash registers, ensuring adequate funds and change ahead of salon opening.
• Gowned-up clients and provided relevant equipment to [Job title] for timely treatment delivery.
• Identified scalp problems and applied appropriate treatments.
• Maintained professional knowledge and continuous development through periodic training courses, workshops and webinars.
• Managed [Product or service] stock levels, enabling stylists to provide delay-free services.
• Improved appearance of beards and moustaches using suitable shaving and clipping techniques.
• Expertly trimmed and styled hair for weddings and other special occasions.
• Completed wet styling, thermal styling, permanent waving and hair relaxing services.
• Maintained [Type] displays, providing customer advice on products to increase [Type] sales.

• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Given the responsibilities to open and close the shop
• Worked within a team to complete the daily and weekly routines that kept the shop safe, clean and tidy
• Welcomed customers into the shop making sure they have the best experience
• Trained new members of staff
• Worked energetically to maintain efficient operations during peak trading hours.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
• Maintained knowledge of products and features to provide recommendations to customers.
• Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Updated product labelling and pricing to reflect discounts and offers.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Organised displays to promote inventory and encourage customer purchases.
• Built lasting relationships with clients through customer service interactions.
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Carried out active selling from initial customer greeting.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Explained establishment policies to customers and offered advice on selections.
• Got given the opportunity to look after the social media accounts