Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Chloe Arnold

Chloe Arnold

Bournemouth,England

Summary

I am an enthusiastic individual offering vehicle passion and knowledge to the Car Sales Executive role. Skilled in persuasion and negotiation to engage clients and close profitable sales. Succeeds in fast-paced, target-driven environments.

Loyal employee with solid understanding of the task at hand. Dedicated team player, proactive and hands-on in task completion all alongside with providing a world-class experience to our clients.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Vauxhall, Fiat and Abarth New Car Sales

Hendy Group LTD
Bournemouth
01.2024 - Current
  • Demonstrated vehicle features, using approved 5 step presentation methods to showcase add-on products.
  • Met sales targets consistently to drive revenue with keeping front end profit.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies but also creating value in product to justify additional cost which guaranteed additional profit for the business.
  • Personalised customer service and tailored selling strategies to different customer types.
  • Finalised sales administration accurately and promptly to meet company standards.
  • Promoted vehicle sales using proven selling tactics and strategies.
  • Nurtured rapport with customers to improve likelihood of future sales.

Maserati Service

Hendy Group LTD
Christchurch and Poole Council
03.2023 - 01.2024
  • Opportunity to open up a brand new business which has given me access to full knowledge of the dealership.
  • Collaborated with engineers, technicians and maintenance personnel to complete projects.
  • Met with customers to discuss products, services and costs but also maintained a professional relationship with our customers to ensure returning business.
  • Communicated with customers to explain required repairs or replacements, including calculation of repair.
  • Kept records of maintenance and repair work following GDPR.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Set daily priorities and communicated targets, motivating teams to achieve them with a proactive view.

Toyota & Lexus Centre Specialist

Hendy Group LTD
Christchurch and Poole Council
03.2022 - 03.2023
  • As a Toyota Centre Specialist it was my job to create a world class experience for my customers within Sales (new & used), Service and Parts.
  • Working with different Finance houses and insurance companies.
  • Consistently seeking new opportunities to create a bigger customer base.
  • I am able to adapt my personality appropriately into different situations for the benefit of the business and the customer but remaining authentic.
  • Provided expert Toyota and Lexus product knowledge to customers, assisting with purchasing needs.
  • Sorted and organised different types of information by document type, personnel or location.
  • Processed new customer orders, coordinated related documentation and adjusted account balances including finance.

Jobs Controller

Parkdean Resorts
Christchurch and Poole Council
02.2019 - 11.2021
  • Allocated jobs to a team of over 100 members.
  • Trained new employees on accounting principles and company procedures, such as: H&S, Site Training and Role Introduction.
  • Generated payslips receivable schedules and terms for the department.
  • Advertised job vacancies through online platforms.
  • Scheduled, interviewed, assessed and matched prospective applicants with vacancies at client companies.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.

Education

Toyota and Lexus - Customer Consultancy

Loughborough University, Loughborough
03.2021 - 04.2023

A-Levels - English literature & Physical Education

The Purbeck School, Wareham
09.2018 - 06.2020

GCSEs - 8 GCSE's recieved

The Purbeck School, Wareham
09.2016 - 06.2018

Skills

  • Customer Service
  • Sales techniques
  • Product knowledge & demonstrations
  • Cash management
  • Finance services and qualifications
  • Social media marketing
  • Upselling F&I Products

Affiliations

  • I have a love for sports, more specifically Football.

Accomplishments

Toyota and Lexus Customer Consultancy Graduate at Loughborough University (April 2023)

Certification

  • Drivers Licence
  • First Aid Trained (March 2023- 2026)

References

References available upon request.

Timeline

Vauxhall, Fiat and Abarth New Car Sales - Hendy Group LTD
01.2024 - Current
Maserati Service - Hendy Group LTD
03.2023 - 01.2024
Toyota & Lexus Centre Specialist - Hendy Group LTD
03.2022 - 03.2023
Loughborough University - Toyota and Lexus , Customer Consultancy
03.2021 - 04.2023
Jobs Controller - Parkdean Resorts
02.2019 - 11.2021
The Purbeck School - A-Levels, English literature & Physical Education
09.2018 - 06.2020
The Purbeck School - GCSEs, 8 GCSE's recieved
09.2016 - 06.2018

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Chloe Arnold