Chirag Patel
Stanford Le Hope,United Kingdom
Summary
Security operations professional with proven leadership in managing teams and fostering client relationships. Expertise in incident response, emergency planning, and implementing CCTV and access control systems to enhance safety and compliance. Strong skills in health and safety compliance, risk assessment, and conflict resolution to improve operational efficiency. Experienced in report writing and documentation to facilitate informed decision-making and strategic planning for risk mitigation.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Contract Manager
Britplan Security Solutions Ltd (Livescore Group)
London, City of Westminster
2025.01 - 2026.03
- Assisted in recruitment, rostering, and deployment of security personnel across various contracts.
- Supported staffing coverage during holidays, sickness, and absences.
- Addressed complaints following HR policies and resolved issues accordingly.
- Reviewed and updated site policies and procedures regularly.
- Monitored staff performance and conducted appraisals.
- Ensured compliance with health and safety regulations.
- Maintained service delivery standards to meet client expectations.
- Built and maintained relationships with clients and stakeholders.
Security Supervisor / Coordinator (Concierge)
Britplan Security Solutions Ltd
London, City of Westminster
2021.07 - 2024.12
- Led security operations and coordinated team activities across sites
- Developed and implemented site-specific security strategies
- Managed CCTV monitoring, access control, and patrol operations
- Responded to incidents and ensured proper reporting and documentation
- Maintained security policies, procedures, and emergency plans
- Delivered high levels of customer service to visitors and clients
- Trained and mentored staff to improve performance and compliance
Security Officer / First Aider
Intu Lakeside Shopping Centre
Grays, Thurrock
2010.11 - 2021.07
- Delivered security services through patrols, CCTV monitoring, and incident response
- Collaborated with police and emergency services when required
- Acted as team leader when needed, supervising operations
- Provided first aid assistance during emergencies
- Maintained high standards of professionalism and customer service
CCTV Controller
Intu Lakeside Shopping Centre
Grays, Thurrock
2020.02 - 2020.11
- Monitored CCTV systems to prevent incidents and protect assets
- Managed access control systems and service road barriers
- Handled CCTV data requests in compliance with data protection laws
- Produced detailed reports for management and investigations
Education
Accounting, Auditing, Mathematics, English
Sardar Patel University
Gujarat, IndiaSkills
- Security operations management
- Team leadership and development
- Client relationship management
- Incident response and emergency planning
- CCTV and access control systems
- Health and safety compliance
- Risk assessment and mitigation
- Report writing and documentation
- Staff planning and rostering
- Conflict resolution
Certification
- SIA Door Supervisor Licence
- SIA CCTV Licence
- First Aid at Work Certificate
- ACT (Action Counters Terrorism) Training
- Fire Warden Certificate
- Manual Handling Certificate
- Leadership & Management Level 6
Languages
English – Fluent
Hindi – Native
Gujarati – Native
Additional Experience
- Security Role, Wilson James – UPS Site, DP World
- Partner, Newspoint
Timeline
Contract Manager
Britplan Security Solutions Ltd (Livescore Group)
2025.01 - 2026.03
Security Supervisor / Coordinator (Concierge)
Britplan Security Solutions Ltd
2021.07 - 2024.12
CCTV Controller
Intu Lakeside Shopping Centre
2020.02 - 2020.11
Security Officer / First Aider
Intu Lakeside Shopping Centre
2010.11 - 2021.07
Accounting, Auditing, Mathematics, English
Sardar Patel University