Hamza Malik
London,London
Summary
Results-driven Senior Contract Manager with over 10 years' experience in security operations management within rail and utilities sectors. Oversees operational delivery of a £7.5 million utility security contract, managing 8,000 security hours weekly. Leads multi-site operations, ensuring compliance with contracts and performance standards while driving stakeholder engagement and effective team leadership.
Overview
11
11
years of professional experience
Work History
Contract Manager
Total Care Security Ltd
07.2026 - Current
- Hold full operational accountability for a £7.5 million utility security contract delivered over a five-year term.
- Delivered against contractual KPIs, SLAs and commercial objectives to ensure client satisfaction and contract compliance.
- Manage operational delivery of approximately 8,000 contracted security hours each week.
- Lead security operations supporting National Grid and Morrison Energy Services projects across multiple locations.
- Lead mobilisation of new contracts, coordinating recruitment, deployment, training and operational readiness.
- Served as primary operational contact for clients, leading governance meetings and effectively resolving escalations.
- Managed multi-site teams, fostering strong culture of safety, accountability and performance to enhance operational effectiveness.
- Produce executive operational reports and support continuous improvement initiatives.
- Conduct audits, investigations, CCTV reviews and compliance inspections.
Operations Manager
STM Group Ltd
11.2023 - 07.2026
- Improved KPI performance from 80% to 98% through structured operational leadership.
- Oversaw workforce of 200+ employees across multiple sites, facilitating effective team coordination and resource allocation.
- Directed operational delivery of £7 million London Overground security contract, ensuring adherence to client expectations.
- Cultivated strong client relationships while ensuring compliance with SIA regulations and contractual obligations.
Resource Manager
STM Group Ltd
06.2022 - 11.2023
- Coordinated workforce planning, scheduling, and operational delivery to ensure alignment across multiple contracts.
- Conducted performance evaluations of resources, identifying areas for improvement and implementing corrective actions to enhance efficiency.
- Managed internal complaints and employee matters such as conflicts, issues and offences, resolving with appropriate solutions.
- Managed workforce planning and strategy, optimising resource allocation and staff deployment to meet business needs.
Scheduler / Supervisor
STM Group Ltd
11.2015 - 06.2022
- Coordinated staffing and scheduling across multiple contracts to ensure operational support and maintain high KPI performance.
- Spoke with customers on phone to schedule, remind and follow up on appointments.
- Monitored ongoing projects to anticipate scheduling challenges and address them proactively.
- Maintained confidentiality of client information, adhering to data protection regulations.
Skills
- Contract Management
- KPI delivery
- Contract mobilisation
- Compliance
- Risk Management
- Health and Safety
- Incident Management
- Incident investigations
- Multi-site Operations
- Operational Leadership
- Performance Management
- Workforce Planning
- Client Relationship Management
- Stakeholder Engagement
- Utility security management
- National infrastructure
Accomplishments
- Manage the operational delivery of a £7.5 million utility security contract across a five-year framework.
- Oversee approximately 8,000 contracted security hours every week.
- Support critical infrastructure works for National Grid and Morrison Energy Services.
- Lead successful mobilisations of new contracts and operational deployments.
- Maintain contractual compliance, KPI and SLA performance across multiple sites.
- Develop and lead operational managers, supervisors, controllers and frontline security teams.
- Drive operational improvements through audits, investigations and performance reporting.
Timeline
Contract Manager
Total Care Security Ltd
07.2026 - Current
Operations Manager
STM Group Ltd
11.2023 - 07.2026
Resource Manager
STM Group Ltd
06.2022 - 11.2023
Scheduler / Supervisor
STM Group Ltd
11.2015 - 06.2022